FIELD TECHNICIAN II - PUB SEC
About The Position
Lumen is hiring a Field Technician II to install, decommission, troubleshoot, and maintain network equipment, circuits, fiber, transport equipment, and related critical infrastructure. Working under minimal supervision and established guidelines, the technician performs all functions required of a Field Tech I and supports the outside plant network within an assigned geographic area, including metro and long-haul fiber. The role requires experience with circuit provisioning, maintenance, and testing, as well as telecommunications equipment installation and acceptance. The technician troubleshoots and restores network equipment and circuits; installs, changes, decommissions, and tests network technologies and customer-premises equipment; locates and protects underground outside plant facilities; manages materials and equipment; and performs scheduled preventive maintenance and inspections. The role also includes inventory and system updates, reporting assignment status and issues to management, and assisting colleagues as needed. Limited AC power work and DC power installations are included, as are project-management duties for large network builds. The position requires rotational 24x7 on-call availability, including standby, call-outs, dispatch, and overtime as business needs dictate. The technician must be flexible to work on-call hours and multiple shifts. Physical duties include sitting, climbing, balancing, stooping, kneeling, crouching, crawling, and lifting up to 50 pounds, with work in all weather conditions. The technician must maintain site security and cleanliness and be eligible for a TS/SCI with Poly security clearance.
Requirements
- At least 2 years of experience installing, testing, and turning up telecommunications equipment, including SONET, DCS, DWDM, routers, and switches.
- Strong technical and mechanical background, including experience with current-generation transport equipment and critical infrastructure such as HVAC systems, high-voltage electrical systems, and DC power plants.
- Knowledge of fiber-optic cable locating, rights-of-way, and as-built documentation.
- Experience and/or knowledge in at least two of these technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (fiber locating, OTDR, mass fusion splicing, etc.).
- Ability to apply technical evaluation and fundamental judgment while building internal and external working networks.
- PC skills and familiarity with Microsoft Windows and Office applications.
- Ability to learn corporate databases quickly.
- Valid driver’s license and satisfactory driving record.
- High school diploma or GED.
- Attention to detail and good organizational capabilities.
- Ability to prioritize and manage time effectively.
- Ability to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; and work in all weather conditions.
- Eligibility for a TS/SCI with Poly security clearance.
- Flexibility to work on-call hours and multiple shifts as needed.
Responsibilities
- Troubleshoot network equipment, remove or replace defective equipment, isolate problems, and restore service in coordination with appropriate resources.
- Proactively identify potential problem areas and help protect network integrity; assist other personnel as needed.
- Install, change, decommission, and test technologies and services, including edge compute, wavelength services, fiber-optic transport, Ethernet, SONET, and IP network layers across available bandwidths.
- Install and test network and customer-premises equipment, including delivery of end-user services.
- Perform limited AC power work and DC power installations, including tertiary and BDCBB installations.
- Manage large network-build projects and related project-management duties.
- Use industry-standard software and hardware to locate, mark, and protect underground outside plant facilities accurately.
- Manage assets and replenish on-site and truck materials; coordinate shipping and receiving of company and customer materials; maintain tools, test sets, and network equipment.
- Perform Level 1 scheduled preventive maintenance and inspections on network and critical infrastructure equipment, including HVAC systems, high-voltage electrical systems, and DC power plants.
- Use required systems and applications; update inventory records and transactional systems, enter time logs, and respond to information requests and escalations.
- Provide management with status updates and reports about assignment-related problems.
- Maintain site security and cleanliness.
- Participate in rotational 24x7 on-call coverage, standby, call-outs, dispatch, and overtime as required by the business.
Benefits
- Comprehensive package of health, life, and voluntary lifestyle benefits, plus other perks supporting physical, mental, emotional, and financial wellbeing.
- Bonus structure may include short-term incentives, long-term incentives, and/or sales compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
