Field Technician I

Ainsworth Game Technology • Wilmington, DE

8h • Onsite

About The Position

This position is responsible for performing foundational on-site repairs, maintenance, and installations of Ainsworth products. Working under supervision, this role focuses on developing technical skills while providing excellent customer support.

Requirements

• High school diploma or equivalent.
• 1 or more years of experience in electronics, repair, or a related field.
• Basic knowledge of PC operation and Microsoft Office.
• Knowledge of standard tools.
• Must be at least 21 years of age.
• Must possess a current and valid driver’s license.
• Must be able to obtain and maintain required gaming licenses.

Responsibilities

• Performs all on-site service functions including installations, conversions, removals, and service calls on Ainsworth games and associated equipment.
• Conducts preventative maintenance and upgrades on Class III products, ensuring all work orders and schematic diagrams are reviewed to determine the necessary tools and parts.
• Provides professional telephone and on-site support to customers, demonstrating strong troubleshooting skills to achieve issue resolution and customer satisfaction.
• Maintains a positive image of Ainsworth by providing exceptional service at all times.
• Completes and submits timely, accurate service tickets for issue tracking and invoicing in accordance with company policies.
• Escalates issues that cannot be directly resolved to service management and ensures all tools and equipment are kept in proper, safe, and working condition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED