Field Technician I - INDIANAPOLIS, IN

Lumen Technologies • Indianapolis, IN

9d • $41,310 - $54,570 • Onsite

About The Position

Lumen is hiring an entry-level Field Technician I to support network operations and provide customer service across an assigned coverage area. The technician will work alongside experienced colleagues and gain hands-on experience with network infrastructure, customer installations, and operational activities. The role involves travel between customer and network locations and work in varied indoor and outdoor environments. After onboarding, the technician will participate in future on-call rotations.

Requirements

• High school diploma or GED.
• Valid driver’s license and ability to travel within the assigned service area.
• Strong customer service and communication skills.
• Demonstrated reliability, professionalism, and a strong work ethic.
• Ability to learn technical concepts and apply training in a field environment.
• Comfort working independently after completing training.
• Ability to perform hands-on work in a variety of indoor and outdoor environments.
• Ability to work collaboratively within a team-oriented environment.

Nice To Haves

• Experience in cable, telecommunications, field service, installation, utility, or technical support roles.
• Experience with network equipment, cabling, testing, or troubleshooting activities.
• Background working for telecommunications, broadband, or cable organizations.
• Experience providing customer-facing support in retail, service, or field environments.
• Comfort working outdoors in all seasons and weather conditions, including heat, cold, rain, wind, and other environmental elements.
• Mechanical aptitude and experience using hand tools and related equipment.
• Knowledge of outside plant (OSP), telecom infrastructure, or network operations.
• Proven record of job stability and long-term employment tenure.
• Desire to grow within a technical career path and advance into future technician roles.

Responsibilities

• Support network builds, installations, and maintenance activities across assigned service areas.
• Install, activate, and test customer-premise equipment.
• Assist with cable installation, troubleshooting, and circuit turn-up activities.
• Conduct site inspections and support battery maintenance programs.
• Coordinate vendor and site access requirements as needed.
• Respond to operational needs and travel between customer and network locations.
• Maintain accurate documentation and follow established safety and operational procedures.
• Participate in training and knowledge-sharing activities.
• Participate in future on-call rotations following completion of onboarding.

Benefits

• A comprehensive package featuring a broad range of health, life, and voluntary lifestyle benefits and other perks intended to support physical, mental, emotional, and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED