Field Service Helper - Indianapolis, IN

Arrow International, Inc.•Indianapolis, IN

3d•Onsite

About The Position

Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast! We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off including a bonus week every July! If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be. We're looking for a dependable Field Service Helper / Floater to support our service technicians and get equipment where it needs to go. You'll spend much of your day on the road, towing trailers loaded with machines and equipment to customer locations, then helping unload, set up, and assist the technician on site. If you're comfortable behind the wheel with a trailer and take pride in safe and careful work, this is a great fit.

Requirements

Valid driver's license with a clean driving record (MVR check required)
Proven experience towing trailers, including hitching, backing, and securing loads
Ability to pass a pre-employment drug screen and background check
Ability to lift 50+ lbs regularly and up to [75] lbs with assistance
Reliable, punctual, and able to work independently as well as part of a team
Basic hand tool knowledge and mechanical aptitude
Must be at least 21 years old (insurance requirement)

Nice To Haves

CDL or DOT medical card (Class [A/B], if applicable)
Forklift experience
Prior field service, delivery, or construction experience
Familiarity with GPS and route-planning apps

Responsibilities

Safely tow trailers (16ft Enclosed Cargo Trailer) from our warehouse to the install location.
Load, secure, and unload equipment using a furniture dolly.
Deliver and pick up equipment on schedule, and confirm drop-off locations with customers or site contacts
Back up and maneuver trailers in tight spaces, including parking lots, alleyways and local streets.
Perform pre-trip and post-trip inspections of the truck and trailer (hitch, safety chains, lights, brakes, tires, and tie-downs)
Assist technicians with installations including moving the machines, preparing the work area, and cleanup.
Keep tools, parts, and the service vehicle organized and stocked
Complete delivery paperwork and equipment condition notes accurately
Follow all safety policies, including PPE use and DOT regulations
Representing the company professionally with customers on site