Field Technician 2

HOLT Group•Laredo, TX

About The Position

The Field Service Technician II provides face-to-face customer service at off-site locations and performs minor troubleshooting, diagnosis, repair, and reconditioning of light and heavy construction equipment. The role is expected to demonstrate alignment with the company’s mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development. The technician works safely and in accordance with company policies, procedures, standards, and applicable safety regulations. The position requires regular travel, with possible overnight stays, and may involve overtime based on workload and customer needs. The technician must maintain required tools, equipment, and a service vehicle, complete assigned training, and maintain professional interactions with customers and colleagues. Physical work includes handling equipment and materials, climbing, and working beneath equipment, in cramped spaces, or at heights. Work is regularly outdoors around moving mechanical parts and may involve loud noise, extreme weather, and exposure to chemicals, dust, steam, high-pressure water, or high-speed rotating equipment.

Requirements

More than two years of heavy equipment experience required.
Valid driver’s license required.
Ability to obtain a valid Commercial Driver’s License (CDL) and maintain an acceptable driving record.
Must own the tools required to perform repairs.
Knowledge of safe work procedures and practices.
Basic knowledge of equipment and tools, including their design, use, repair, and maintenance.
Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
Proficiency with current computer software and related hardware, and basic knowledge of machine electronic systems.
Customer-service, diagnostic, and troubleshooting skills.
Planning and organizing skills, including prioritizing work, using time efficiently, and planning for additional resources.
Ability to operate and control equipment or systems and select tools and equipment appropriate to the job.
Ability to communicate clearly and effectively verbally and in writing.
Ability to operate a crane and forklift and obtain required certifications or licenses.
Ability to meet deadlines and work under fast-paced, time-constrained circumstances.
Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
Ability to make precisely coordinated finger movements to grasp, manipulate, or assemble very small objects.
Ability to move materials or equipment weighing up to 80 pounds and to use abdominal and lower-back muscles for support over time without fatigue.
Requires constant movement and use of limbs, manual dexterity, coordination, and stamina.
Ability to climb ladders and equipment using both hands and feet, maneuver safely, and work underneath equipment.
Ability to react to visual, auditory, and other signals, including alarms and instructions, and visually inspect work.
Ability to travel, including possible overnight stays.
Ability to wear common protective or safety equipment.

Nice To Haves

Three or more years of heavy equipment experience preferred.
High school diploma or equivalent preferred.
MSHA certification preferred.
Air conditioning certification preferred.
Crane/Rigger certifications preferred.

Responsibilities

Perform minor off-site repairs, troubleshooting, and diagnoses of equipment malfunctions and failures with minimal supervision.
Remove and install parts and disassemble and assemble basic components.
Test repairs, make adjustments, and verify proper operation.
Prepare and complete job-related documents, write service reports, order parts, maintain customer records, and access required databases.
Operate equipment and vehicles while holding necessary licenses and certificates.
Maintain service vehicle inspection records, conduct daily inspections, and maintain driver logs as required by the Department of Transportation.
Follow contamination-control and HAZMAT rules and regulations.
Maintain company equipment, tools, and vehicle in good, clean, working order.
Communicate job progress to supervisors and customers as needed.
Complete assigned jobs and tasks within flat-rate time and rework standards.
Complete Technician Training Path courses and safety training in a timely and proficient manner.
Project professionalism with internal and external customers and may mentor lower-level technicians.
Maintain regular and punctual attendance.
Work overtime as required by workload and customer needs.
Perform other duties as assigned.