Field Technical Trainer Applications Specialist

BLM Group World Wide•Novi, MI

17h•Hybrid

About The Position

BE PART OF A MANUFACTURER LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.

Requirements

High School diploma required
Proficiency in Microsoft Office (Word, Excel, Outlook)
Proficient with CAD/CAM programming
Ability to diagnosis and resolve technical issues quickly and efficiently
Mechanical aptitude
Excellent verbal and written communication skills
Excellent organizational skills
Must be able to work effectively with minimal supervision
Must have exceptional time management skills
Able to effectively work with all levels of team members and all types of customer personalities
Proficient in Windows OS and Microsoft Office/Suite
A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years

Nice To Haves

Associate degree in a technical discipline and/or equivalent technical military training preferred.
At least two (2) years of Computer Aided Design experience (Solid Works, Catia, Inventor or similar programs) preferred.
At least three (3) years of manufacturing experience in the areas of machine setup, maintenance, and parts programming.

Responsibilities

Conducts training courses for both customers and BLM personnel on the operation and maintenance of laser systems; the use of the entire BLM Elements Software suite for programming parts and managing production; as well as other important topic areas as required.
Assists in the development and improvement of training programs, including outlines, guides, procedures, and other resources.
Supports testing of new machine and software features, options, settings, technology, and versions for incorporation into training and field service operations.
Help develop documentation for distribution to customers and BLM personnel to improve their understanding and proper use of BLM products.
Supports customers by providing technical counsel and solutions to specific technical issues/Service Tickets.
Understands technical issues to the point of being able to make recommendations and/or refer the matter to a subject expert.
Maintains a positive rapport and business relationship with customers by providing outstanding customer service.
Ability to travel up to 100%, as required by management.
Other duties as assigned by management.