Field Tech Support Specialist - Electro-Mechanical

New Era Technology • Chicago, IL

6d

About The Position

New Era Technology is seeking a hands-on Field Service Technician to install, troubleshoot, repair, and maintain industrial cooling equipment at customer sites. The role involves working with electrical and mechanical equipment, diagnosing technical problems, replacing components, and ensuring equipment operates properly after service. The position provides onsite customer service and requires travel to customer locations as needed.

This is a full-time role, typically scheduled Monday through Friday in 8-hour shifts. Occasional overtime and on-call support may be required. Travel may be up to 20% as needed. A technical degree, trade school, military training, or vocational training is preferred but not required; candidates with strong hands-on experience are encouraged to apply without a college degree.

Requirements

• At least 2 years of hands-on experience repairing or maintaining electrical and mechanical equipment.
• Experience troubleshooting industrial equipment, HVAC systems, manufacturing equipment, automation systems, compressors, pumps, generators, or similar machinery.
• Ability to read electrical schematics.
• Experience working on 200–440V electrical equipment.
• Strong mechanical and electrical troubleshooting skills.
• Comfortable replacing electrical and mechanical components.
• Able to work independently in the field.
• Able to lift up to 50 lbs and stand, bend, kneel, and work at customer locations.

Nice To Haves

• Experience with HVAC equipment, industrial maintenance, or electro-mechanical equipment.
• Basic knowledge of PLC-controlled equipment.
• Experience with motors, sensors, actuators, servos, pumps, compressors, or data center cooling systems.
• A technical degree, trade school, military training, or vocational training.

Responsibilities

• Install, start up, and service cooling equipment.
• Troubleshoot electrical and mechanical issues.
• Replace faulty parts, including motors, sensors, relays, switches, actuators, and other components.
• Perform preventive maintenance and inspections.
• Read electrical wiring diagrams and basic technical drawings.
• Test equipment and verify proper operation after repairs.
• Complete service reports after each visit.
• Provide professional customer service while working onsite.
• Travel to customer locations when needed.

Benefits

• Competitive benefits
• Continuous training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed