Field Tech Senior Associate

NTT DATA•Manhattan, NY

2d•Onsite

About The Position

NTT DATA's Client is currently seeking a candidate to join their team in Manhattan, New York (US-NY), United States (US). Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine. They may make policy recommendations to their managers and be an escalation point for less experienced team members. Performs basic troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops, notebooks, and printers. May respond to calls after normal business hours per leader instructions. Identifies potential issues that could adversely impact end user experience and takes corrective action.

Requirements

Typically requires 2-4 years relevant experience.
High School Diploma or equivalent.
Strong knowledge of Windows operating system environment.
Solid client service skills.
A desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
Ability to physically perform general office requirements.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Must have reliable personal transportation (Automobile).

Nice To Haves

Undergraduate degree or some college coursework preferred.

Responsibilities

Performs basic troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops, notebooks, and printers.
May respond to calls after normal business hours per leader instructions.
Identifies potential issues that could adversely impact end user experience and takes corrective action.