Field Tech Associate - Decatur

NTT DATA Services • Decatur, GA

20h • $40,120 - $54,280 • Onsite

About The Position

NTT DATA is seeking a Field Technician to join their team in Decatur, GA. This role involves providing on-site technical support to clients, executing service delivery tasks, and ensuring client satisfaction. The position requires travel between client sites and adherence to service level agreements. The company emphasizes innovation, inclusivity, and adaptability.

Requirements

• Applicants must have active driver’s license and vehicle
• 1 + years’ experience in End user support-Desktop support-ITSM - Incident, Request and IMAC
• 1 + years’ experience in Desktop support-standard applications like Word, Excel, PowerPoint, Adobe Acrobat,Flash player etc. and customized customer applications
• 1 + years’ experience in Hardware that included Video conference, Standard Desktop and laptop, Printer, Scanner, Desk Phone, Smarthand support,IMAC-D
• 1 + years’ experience in End user support Desktop support-Citrix, VPN, Antivirus and SCCM Client -WiseClient, SonicWall, Cisco, F5 VPN, etc.
• 1 + years experience in on-site hands-on Field Services in an SLA environment.
• Must be able to pass GBI fingerprinting/backgound check back to age 18 and Georgia DOR tax clearance within 30 days of hire date.

Nice To Haves

• CompTIA A+ certification desired
• 3 years experience

Responsibilities

• Travel between sites is required. Mileage is reimbursed.
• Windows troubleshooting and reimaging are required
• Execute service delivery by performing Installs, Moves, Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide.
• Coordinate with client end users on expectations, schedule of availability, process and procedures
• Meet Service Level Agreements on all services performed
• Update system of record for delivery Incidents and Requests
• Update asset management information for assets receiving services
• Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plans
• Utilize advanced tools and technical knowledge to remediate incidents and conduct installs
• Escalate to Field Services Supervisor issues that globally impact the end user environment
• Continuously improve both individual and team technical skills and through knowledge share

Benefits

• medical, dental, and vision insurance with an employer contribution
• flexible spending or health savings account
• life and AD&D insurance
• short and long term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally-required benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed