Field Tech Associate - Marietta

NTT DATA•Marietta, GA

5d•Remote

About The Position

NTT DATA is seeking a Field Technician to join their team in Marietta, GA. This role involves traveling between sites to perform various IT services, including installations, hardware and software break-fix, and network support, while adhering to client processes and service level agreements. The position requires excellent customer coordination and the ability to identify and address potential issues impacting end-user experience.

Requirements

Applicants must have active driver’s license and vehicle.
1 + years’ experience in End user support-Desktop support-ITSM - Incident, Request and IMAC.
1 + years’ experience in Desktop support-standard applications like Word, Excel, PowerPoint, Adobe Acrobat, Flash player etc. and customized customer applications.
1 + years’ experience in Hardware that included Video conference, Standard Desktop and laptop, Printer, Scanner, Desk Phone, Smarthand support, IMAC-D.
1 + years’ experience in End user support Desktop support-Citrix, VPN, Antivirus and SCCM Client - Wise Client, Sonic Wall, Cisco, F5 VPN, etc.
1 + years experience in on-site hands-on Field Services in an SLA environment.
Must be able to pass GBI fingerprinting/backgound check back to age 18 and Georgia DOR tax clearance within 30 days of hire date.

Nice To Haves

CompTIA A+ certification desired.
3 years experience.

Responsibilities

Travel between sites is required. Mileage is reimbursed.
Windows troubleshooting and reimaging are required.
Execute service delivery by performing Installs, Moves, Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide.
Coordinate with client end users on expectations, schedule of availability, process and procedures.
Meet Service Level Agreements on all services performed.
Update system of record for delivery Incidents and Requests.
Update asset management information for assets receiving services.
Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plans.
Utilize advanced tools and technical knowledge to remediate incidents and conduct installs.
Escalate to Field Services Supervisor issues that globally impact the end user environment.
Continuously improve both individual and team technical skills and through knowledge share.