Field Tech Associate - Marietta

NTT DATA Services•Marietta, GA

6d•$40,000 - $45,000•Remote

About The Position

NTT DATA is seeking a Field Technician to join their team in Marietta, GA. This role involves providing on-site technical support, including installations, moves, adds, changes, decommissions, refreshes, hardware and software break-fix, and network and VDI support. The Field Tech Associate will coordinate with end-users, meet service level agreements, update system records, and identify potential issues to ensure a positive end-user experience and contractual compliance. The role requires utilizing advanced tools and technical knowledge for issue remediation and installs, escalating critical issues, and continuously improving technical skills through knowledge sharing.

Requirements

Applicants must have active driver’s license and vehicle
1 + years’ experience in End user support-Desktop support-ITSM - Incident, Request and IMAC
1 + years’ experience in Desktop support-standard applications like Word, Excel, PowerPoint, Adobe Acrobat, Flash player etc. and customized customer applications
1 + years’ experience in Hardware that included Video conference, Standard Desktop and laptop, Printer, Scanner, Desk Phone, Smarthand support, IMAC-D
1 + years’ experience in End user support Desktop support-Citrix, VPN, Antivirus and SCCM Client -Wise Client, Sonic Wall, Cisco, F5 VPN, etc.
1 + years experience in on-site hands-on Field Services in an SLA environment.
Must be able to pass GBI fingerprinting/backgound check back to age 18 and Georgia DOR tax clearance within 30 days of hire date.

Nice To Haves

CompTIA A+ certification desired
3 years experience

Responsibilities

Travel between sites is required. Mileage is reimbursed.
Windows troubleshooting and reimaging are required
Execute service delivery by performing Installs, Moves, Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand support, and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide.
Coordinate with client end users on expectations, schedule of availability, process and procedures
Meet Service Level Agreements on all services performed
Update system of record for delivery Incidents and Requests
Update asset management information for assets receiving services
Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plans
Utilize advanced tools and technical knowledge to remediate incidents and conduct installs
Escalate to Field Services Supervisor issues that globally impact the end user environment
Continuously improve both individual and team technical skills and through knowledge share