Field Support Technician (Temporary – 6-Month Assignment)

Inspiren

3d•$30 - $40•Onsite

About The Position

This is a full-time, temporary position expected to last approximately six months. In this role the Field Support Technician is Inspiren's on-the-ground presence at senior living communities — supporting site installation, site readiness, device servicing, and quality assurance for Inspiren's connected devices (AUGi, Sense, Help Buttons, Gateways, and Links). Working alongside the Implementation Manager (IM) and Support Teams, this role provides hands-on field support before, during, and after installation: confirming site readiness, performing quality checks on installed devices, assisting with placement and servicing as directed, and troubleshooting exceptions in real time.

Requirements

Must pass a background check
Installation and device maintenance experience
Reliable full week travel availability (2–3 sites/week)
Comfort working in senior living/healthcare-adjacent environments
Strong communication skills for client- and resident-facing work
Thrives in a fast-paced environment with shifting priorities
Strong attention to detail and the ability to manage multiple concurrent tasks without dropping details
Skilled at managing customer/resident experience with professionalism and empathy
High degree of personal trustworthiness and accountability (unsupervised access to resident spaces and belongings)

Responsibilities

Conduct room-by-room walkthroughs to confirm device placement and counts using Inspiren's mapping/walkthrough tools
Perform wireless network (Wi-Fi) scans
Capture room naming, device counts, and placement data per Inspiren conventions
Flag exceptions, access issues, or placement ambiguity to the IM in real time
Assist with mounting, cable management, and power confirmation for AUGi, Sense, Help Button, Gateway, and Link devices as directed by the IM
Perform quality assurance checks confirming installed devices meet Inspiren's placement and configuration standards
Provide ongoing field support for previously installed devices, including troubleshooting, minor adjustments, and device swaps/replacements
Maintain an installation/service log documenting devices serviced, locations, and exceptions
Follow cleanliness and control procedures per facility requirements
Update spreadsheets/tracking systems with install and service status
Ongoing device maintenance, including servicing of individual devices or full installed communities post installation
Communicate professionally and respectfully with community staff, leadership, and residents and escalate issues as needed
Follow resident privacy, dignity, and interaction guidelines
Coordinate closely with the onsite or remote IM to execute the agreed project scope (via Slack/text at smaller or remote-supported sites)
Provide end-of-day summaries and immediate escalation of critical blockers
Submit expense reports within timely manner