Field Support Technician

Jackson Hewitt - 2790•Huber Heights, OH

About The Position

The Seasonal Field Support Technician sets up and breaks down kiosks in local retail stores. The work includes driving a moving truck, carrying equipment into locations, installing kiosks, and maintaining locations. The role supports the company’s brand and marketing appearance standards and helps keep workplaces clean and inviting. Knowledge of computer or technology installation is ideal. At Jackson Hewitt, this role contributes to guiding clients through tax codes, rules, and processes with integrity, quality, and consistency. The company describes its mission as “Working Hard for the Hardest Working Americans” and emphasizes the importance of helping clients with what may be their biggest financial event of the year.

Requirements

A driver’s license is required for positions that involve driving and preferred for positions that do not.
Good interpersonal and communication skills.
Basic knowledge of computer functions and some technical skills.
Customer service experience.
Ability to stand, walk, and sit.
Ability to lift, push, pull, or carry up to 55 pounds at one time.
Ability to hold, carry, and move equipment, tools, and materials.
Comply with company policies and standards.

Nice To Haves

Knowledge of computer or technology installation.

Responsibilities

Assist with setting up and tearing down kiosk furniture, computers, technology, and kiosk components using hand tools.
Meet deadlines to ensure office locations meet brand and marketing appearance standards.
Help maintain clean and inviting workplaces, including removing trash, vacuuming or sweeping, and cleaning counters and glass.
Drive a moving truck and carry equipment into locations as needed.
Perform other duties as assigned.