Field Support Technician

Jackson Hewitt • Xenia, OH

4d

About The Position

The Seasonal Field Support Technician sets up and breaks down kiosks in local retail stores. The work includes driving a moving truck, carrying equipment into locations, installing kiosks, and maintaining locations. The role calls for basic technical skills and knowledge of computer or technology installation. It also involves keeping locations clean and aligned with brand and marketing appearance standards. The position requires standing, walking, and sitting, and the ability to lift, push, pull, or carry up to 55 pounds at a time.

Jackson Hewitt describes its work as helping clients navigate tax codes, rules, and processes with integrity, quality, and consistency. The company operates nearly 6,000 locations and provides individual federal and state income tax preparation. Most locations are operated by independent franchisees, which are responsible for their employees and employment decisions.

Requirements

• A driver's license is required for roles that require driving and preferred for roles that do not.
• Good interpersonal and communication skills.
• Basic knowledge of computer functions and some technical skills.
• Customer service experience.
• Ability to stand, walk, and sit.
• Ability to lift, push, pull, or carry up to 55 pounds at one time and to hold, carry, and move equipment, tools, and materials.
• Comply with company policies and standards.

Nice To Haves

• Knowledge of computer or technology installation.

Responsibilities

• Set up and break down kiosk furniture, computers, technology, and kiosk components using hand tools.
• Drive a moving truck when required and carry equipment into retail locations.
• Meet deadlines and help ensure office locations meet brand and marketing appearance standards.
• Help maintain a clean and inviting workplace, including removing trash, vacuuming or sweeping, and cleaning counters and glass.
• Perform other duties as assigned.

Benefits

• Flexible schedule options.
• Corporate discount program.
• Professional development and continuous training.
• Opportunities for advancement.
• Free tax training and continuing education for tax preparers (described as company offerings).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed