Field Support Technician II

Konica Minolta Business Solutions, U.S.A., Inc.•Manassas, VA

About The Position

The Field Support Technician II handles advanced field support for physical security systems, including installation, configuration, troubleshooting, repair, upgrades, and preventive maintenance. The role supports CCTV, access control, intrusion detection, fire alarm systems, and related hardware, including IP-based security devices. It involves providing second-tier customer support, training customers, coordinating with project managers, engineers, field technicians, and remote support teams, and documenting service work. The technician ensures systems are installed and operating to specifications, tests functionality after installations and upgrades, and follows applicable safety protocols and regulatory requirements. The role also involves maintaining field tools, equipment, and spare parts; mentoring Level 1 technicians; advising clients on system improvements; and being available for on-call emergency response.

Requirements

Prior experience in security systems is required.
A valid driver's license is required.

Nice To Haves

Ability to pass a federal background check is preferred.
High school diploma or GED is preferred.
Three years of prior experience in physical security systems is preferred.

Responsibilities

Install and configure CCTV, access control, intrusion detection, fire alarm systems, and related physical security hardware.
Assist with networking and connectivity setup for IP-based security devices, and mount, wire, and test system components.
Troubleshoot and diagnose malfunctioning systems on-site; repair or replace defective equipment and recommend corrective actions based on root cause analysis.
Use diagnostic tools and software to analyze performance and resolve technical issues.
Provide second-tier technical support, escalating issues to Level 3 support or specialized teams when needed.
Train customers on system operation and maintenance, and respond to service requests in a timely manner.
Perform hardware and software upgrades, firmware updates, security-system patching, and preventive maintenance.
Test and validate system functionality after installations or upgrades to confirm client requirements are met.
Coordinate with project managers, engineers, field technicians, and remote support teams to meet project milestones and troubleshoot or integrate systems.
Document installations, repairs, maintenance, service calls, and troubleshooting visits accurately and provide technical reports.
Ensure installations comply with applicable regulations and follow on-site safety protocols, including when handling electrical components and using safety equipment.
Advise clients on system upgrades or changes and recommend ways to improve system performance or security.
Maintain inventory of field tools, equipment, and spare parts, and ensure equipment is calibrated and functional.
Mentor Level 1 field technicians on complex tasks.
Be available for on-call emergency shifts and respond promptly to urgent field service requests.