Field Support Technician I

ENFLITE INC • Georgetown, TX

4d • Onsite

About The Position

The Enflite Field Support Technician (FST) is responsible for a multitude of tasks affecting the Customer Support Department and FAA approved Enflite Repair Station. The FST will perform service and repair on product returns, on-site in aircraft repair of product as occasions arise, and technical call support. The individual must be proficient with computer-based work and quickly gain a basic understanding of the Enflite ERP system. This position involves approximately 10-15% travel to various domestic locations and possibility of occasional international travel (maintaining a passport necessary). The nature of the environment is dynamic and hi-tempo by serving the customer with 24/7 technical support distributed across an FST resource pool. Customer satisfaction is the essence of our culture and leading response activities in support of customer needs is a primary function of the customer support department. The FST role is one who leads by example, proactively interacts with cross-functional teams, follows instruction and direction, approaches situations with a positive attitude and seeks opportunity to become a component of the solution.

Requirements

• 4+ years of aerospace experience
• Willingness to obtain FAA Repairman Certificate within 18 months of hire, applied for by Enflite
• Capable to travel both domestically and internationally
• Current driver's license
• Valid international passport
• Ability to pass drug and criminal background check
• Must be a "US Person" as defined by 22 C.F.R. § 120.15

Responsibilities

• Performs maintenance and repairs on all Enflite products in accordance with released documentation and following FAA approved practices. Products include: pocket doors, side wall tables, pedestal tables, monitor lifts, ovens, refrigerators, bed lifts, etc.
• Provides training to both the customer and Enflite employees on the use of Enflite assemblies, tooling, manuals, and servicing/repair practices.
• Repair of precision electromechanical sub-assemblies, heating and refrigerant systems, electrical wire harness and PCB installation, system troubleshooting, and schematic interpretation.
• Write service repair quotations and drive associated activities to meet cost and lead-time objectives.
• Interacts with the customers on product repair status, troubleshooting and during on-site repair activity.
• Participates in new product builds and build process assessment.
• Is prepared to travel with short notice.
• Assists with RMA issuance and processing from initiation to shipment.

Benefits

• Medical, dental, vision insurance with generous portion of premium paid by Enflite
• 401(k) with company match
• Life insurance, disability insurance
• Paid time off (vacation, sick, company holidays)
• Annual discretionary bonus eligibility
• Fun activities each month (past events have included cookouts, baking competitions, cornhole tournaments, water balloon fights)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed