Field Support Technician Associate

LCMC Health•New Orleans, LA

4d•Onsite

About The Position

The Field Support Technician Associate, under direct supervision, is responsible for assisting with new device installation and providing general support assistance with client-side desktop technology.

Requirements

High School Diploma/GED or equivalent OR 2 years of work experience.
General desktop support technician (e.g. A+ certification)
Exhibit a high degree of customer service, cooperation, teamwork, initiative and exceptional judgement.
Demonstrated ability to achieve time-based objectives, balance multiple priorities, communicate effectively while remaining organized.
Excellent communication skills (both verbal and written).
Demonstrated logical problem-solving capability.

Nice To Haves

Continuing education in a related field of study.

Responsibilities

Utilizes tools and equipment required to image, update, and support end-user desktop hardware.
Installs desktop hardware and software on to the corporate network and directory infrastructure as defined by corporate policies and procedures.
Performs routine maintenance and installation of hardware and software to end-user desktop devices in a timely manner.
Maintains strict monitoring, administration, documentation, and escalation (as required) of assigned service tickets ensuring defined SLAs are maintained.
Remains compliant by ensuring timely and accurate information supporting moves, adds, changes of deployed hardware is updated in the asset management inventory system.
Assists with deployment of new end-user desktop hardware.
Participates in an on-call rotation as required, able to travel between facilities.
Maintains professional communication at all times.
Ensures accountability through timely follow-through and escalation as required.
Performs other required duties as assigned.