Field Support Technician Apprentice - East
About The Position
Under the direction of the FST Training Supervisor, the FST Apprentice undergoes specialized instruction in the theory and practical application of Zero Zone refrigeration systems, as well as the reporting methods and customer support standards required to transition into a Zero Zone Field Support Technician (FST). Once trained, the FST provides guidance to contractors and collaborates closely with Zero Zone Installation Coordinators, Account Coordinators, customer project managers, general contractors and other trades throughout the refrigeration equipment installation process to meet timelines and resolve project and equipment issues in a timely and efficient manner.
Requirements
- High School Diploma or GED equivalent; a mechanical or technical background is suggested
- No prior training in HVAC/R is required; must have a strong willingness to learn proprietary systems from the ground up
- Must be able and willing to travel to various locations for both centralized training and on-site shadowing (approximately 50%)
- A clean driving record is required for operating company or rental vehicles
- High level of self-motivation and a strong work ethic
- Strong organizational skills and a high level of accountability
- Ability to follow complex instructions and ask clarifying questions during technical training
- Ability to learn how to read mechanical and electrical schematics and controller interfaces
- Familiarity with, or the ability to learn, MS Office (Outlook, Excel, and Word)
Responsibilities
- Participate in all classroom, lab, and practical training sessions to master Zero Zone refrigeration theory and equipment operation
- Accompany experienced Field Support Technicians (FSTs) to job sites to conduct warranty service inspections and provide system startup oversight.
- Learn to accurately complete service reports, expense logs, and site checklists in accordance with Zero Zone standards
- Perform other duties as assigned
Benefits
- Vacation and Personal Hours (after only 30 days!)
- Competitive Wages
- Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)
- 401k and Profit Sharing
- 10 Paid Holidays
- Flexible Schedules
- Casual Dress Code
- Wellness Programs and Incentives
- Steel Toe Reimbursement
- Employee Engagement Programs
- One-time Home Computer Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
