Field Support Specialist (12 Months Contract)

S&C Electric Company•Toronto, ON

8h•CA$54,630 - CA$72,387•Onsite

About The Position

The Field Support Specialist will support the processes and systems related to servicing our customers and supporting our sales and service staff. The incumbent will provide both administrative and analytical support and will develop our analytical and reporting capabilities to provide insights into key trends and performance indicators.

Requirements

Minimum of a high school diploma
3+ years of experience in a similar position.
Excellent organizational, prioritization, problem-solving and multi-tasking skills.
Must be adaptable to changing business needs.
A team player with high level of dedication.
Proactive and resourceful.
Excellent verbal and written communication skills.
Must have a high attention to detail

Responsibilities

Process customer and internal orders in Oracle, validating order details, pricing, and customer requirements.
Create, maintain, and update customer quotations and opportunities in Salesforce.
Manage customer account data, ensuring records remain accurate and current.
Coordinate inventory replenishment and maintain appropriate stock levels to support operational requirements.
Manage inventory optimization initiatives by developing and maintaining min/max stocking parameters that align with business demand, service expectations, and financial targets.
Support shipping, receiving, inventory control, cycle counts, and physical inventory audits.
Monitor order fulfillment activities and collaborate with cross-functional teams to ensure on-time delivery.
Resolve complex customer, order, inventory, and service-related issues in a timely and professional manner.
Lead and support continuous improvement initiatives to enhance operational efficiency, service quality, and process effectiveness.
Proactively identify, initiate, and lead process and system enhancements that improve efficiency, accuracy, compliance, and customer experience.