About The Position
We are seeking a highly motivated and dynamic individual to join our Global CX Commercial Excellence Team. In this role, you will play a key part in driving the customer experience transformation by enhancing efficiency and effectiveness in commercial processes. You will leverage cutting-edge technologies, automation, AI, data analytics to support the evolution of our commercial business processes. This position offers the opportunity to work in a lean and agile setup, with a strong focus on delivering impactful solutions. You will implement Sales orders automation, intelligent selling models, advanced CRM tools, and other commercial technologies, providing support, guidance, and training to users across the organization.
Requirements
- Master's degree in engineering (Artificial Intelligence, Computer Science, or Data Science).
- 1-3 years of experience in IT or data science, with hands-on experience in data management, advanced analytics, and machine learning.
- Proficient in Power BI, Power Automate, and SQL.
Nice To Haves
- Knowledge of programming languages such as JavaScript, HTML, CSS, and Python is a plus.
Responsibilities
- Collaborate with cross-functional teams (Commercial, IT, GBS) and external partners to align on technology, data, and process standards.
- Design and implement automation solutions using AI to optimize commercial processes and drive efficiency.
- Deploy intelligent selling models and CRM tools to enhance the customer experience and commercial performance.
- Leverage data and advanced analytics to generate actionable insights and improve decision-making across commercial operations.
Benefits
- Remote work model
- Flexible working hours
- Private medical care including dental care
- Life insurance
- Multisport card
- Social fund (e.g. vacation allowance, Christmas allowance)
- Employee referral program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
