Field Support Specialist II
About The Position
Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.
Requirements
- Associate’s Degree or Technical Degree or equivalent
- 1 to 2 years of relevant technical experience
- Working general computer skills, including but not limited to e-mail, spread sheet, word processing, and data entry
- Strong communication, both written and oral
- Ability to read and interpret plans and specifications
- Understanding of basic electrical components (relays, drivers, ballasts...).
Nice To Haves
- 2 to 4 years of relevant experience with problem solving/client facing ang technical hands on
- Understanding of lighting control systems
Responsibilities
- Performs onsite lighting and control startup, troubleshooting and end user training-55%
- Provides expert support for both internal and external customers as it pertains to field applications of product- 30%
- Creates and maintains relationships with key stakeholders to provide differentiated service- 10%
- Provides engineering support and communicates cross-functionally with other departments- 5%
Benefits
- health care
- dental coverage
- vision plans
- 401K benefits
- commissions/incentive compensation depending on the role
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
