Field Support Engineer
About The Position
This role focuses on creating, testing, maintaining, updating, and supporting standard Windows desktop and laptop images. The Field Support Engineer will review and develop standardized endpoint images aligned with enterprise standards and approved configurations, and deploy these images to desktops and laptops using approved enterprise image deployment processes. Responsibilities include validating image functionality, application compatibility, security controls, and operating system configurations prior to deployment, as well as supporting device provisioning, configuration, software installation, and operating system deployment activities. The role also involves creating and maintaining image documentation, build procedures, testing results, and release records, and supporting hardware refresh, replacement, migration, deployment, and re-imaging activities. Coordination with application owners and support teams to ensure software package compatibility with standard desktop images is crucial. The engineer will also test and certify image updates, patches, drivers, and software releases before production deployment, and maintain image versions and support release management activities for desktop image updates. Ensuring all image configurations comply with customer security, operational, and configuration management standards is a key aspect of the role.
Requirements
- Strong experience in Windows desktop and laptop imaging.
- Experience creating, maintaining, testing, and deploying enterprise desktop images.
- Experience with OS deployment, image refresh, and device provisioning activities.
- Knowledge of desktop application packaging and software deployment concepts.
- Experience supporting enterprise endpoint standards, configurations, and lifecycle management.
- Strong troubleshooting, documentation, and communication skills.
Responsibilities
- Create, test, maintain, update, and support standard Windows desktop and laptop images.
- Review and develop standardized endpoint images aligned with enterprise standards and approved configurations.
- Deploy operating system images to desktops and laptops using approved enterprise image deployment processes.
- Validate image functionality, application compatibility, security controls, and operating system configurations prior to deployment.
- Support device provisioning, configuration, software installation, and operating system deployment activities.
- Create and maintain image documentation, build procedures, testing results, and release records.
- Support hardware refresh, replacement, migration, deployment, and re-imaging activities.
- Coordinate with application owners and support teams to ensure software packages are compatible with standard desktop images.
- Test and certify image updates, patches, drivers, and software releases before production deployment.
- Maintain image versions and support release management activities for desktop image updates.
- Ensure all image configurations comply with customer security, operational, and configuration management standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
