Field Hardware Support Engineer

TekSynap•Aurora, CO

9d•$60,000 - $110,000•Onsite

About The Position

We are seeking a Field Hardware Support Engineer to join our team in Aurora, CO. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

2 years of hands-on field support experience installing, maintaining, and troubleshooting AV, broadcast, or IT hardware in an operational or mission-critical facility.
CompTIA Security+
Manufacturer Trainings (ex. Evertz, Extron, Crestron)
Associates degree or equivalent technical/vocational training in electronics, AV, or IT hardware.
High school diploma plus 6 years of directly relevant hands-on hardware support experience in lieu of a degree.
Must possess a Top Secret/SCI with CI poly
US Citizenship
Active TS/SCI with CI Polygraph clearance

Nice To Haves

CTS (CTS-I, CTS-D) preferred

Responsibilities

Perform preventive maintenance, fault isolation, and repair of AV hardware in classified and general-purpose spaces.
Support live events, briefings, and demonstrations; ensure AV systems are operational and provide on-site technical assistance.
Coordinate with system administrators and vendors for Tier 2/3 escalations and equipment repairs.
Document all service activities, equipment inventory, and configuration changes in the ITSM/ticketing system.
Adhere to government security protocols, to include the handling of classified materials and controlled access areas.
Participate in on-call rotation for after-hours and urgent support needs.
Assist with system upgrades, cabling, and physical infrastructure improvements.