Field Support Engineer
About The Position
The Field Support Engineer will be responsible for creating, testing, maintaining, updating, and supporting standard Windows desktop and laptop images. This role involves reviewing and developing standardized endpoint images aligned with enterprise standards and approved configurations, and deploying these images using approved enterprise processes. The engineer will also validate image functionality, application compatibility, security controls, and operating system configurations before deployment, and support device provisioning, configuration, software installation, and operating system deployment activities. Additionally, the role requires creating and maintaining image documentation, build procedures, testing results, and release records, as well as supporting hardware refresh, replacement, migration, deployment, and re-imaging activities. Coordination with application owners and support teams for software compatibility and testing/certifying image updates, patches, drivers, and software releases are also key responsibilities. The engineer will maintain image versions and support release management for desktop image updates, ensuring all configurations comply with security, operational, and configuration management standards.
Requirements
- Strong experience in Windows desktop and laptop imaging.
- Experience creating, maintaining, testing, and deploying enterprise desktop images.
- Experience with OS deployment, image refresh, and device provisioning activities.
- Knowledge of desktop application packaging and software deployment concepts.
- Experience supporting enterprise endpoint standards, configurations, and lifecycle management.
- Strong troubleshooting, documentation, and communication skills.
Responsibilities
- Create, test, maintain, update, and support standard Windows desktop and laptop images.
- Review and develop standardized endpoint images aligned with enterprise standards and approved configurations.
- Deploy operating system images to desktops and laptops using approved enterprise image deployment processes.
- Validate image functionality, application compatibility, security controls, and operating system configurations prior to deployment.
- Support device provisioning, configuration, software installation, and operating system deployment activities.
- Create and maintain image documentation, build procedures, testing results, and release records.
- Support hardware refresh, replacement, migration, deployment, and re-imaging activities.
- Coordinate with application owners and support teams to ensure software packages are compatible with standard desktop images.
- Test and certify image updates, patches, drivers, and software releases before production deployment.
- Maintain image versions and support release management activities for desktop image updates.
- Ensure all image configurations comply with customer security, operational, and configuration management standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
