ITSS Field Support Analyst

GFL Environmental Inc. • Mokena, IL

9d • Onsite

About The Position

As the "face of IT," the Field Support Analyst provides Level 2 technical support and network administration for regional business units. Reporting to the IT Service Support Regional Manager, you will act as a critical liaison between end-users and the broader IT organization.

Requirements

• In-progress or completed Graduate degree in Computer Science, Engineering, or a related field.
• 2+ years in End User services (large team support) and experience with IT service providers.
• Proficiency in Google Workspace and ServiceNow.
• Strong analytical troubleshooting, decisive judgment under pressure, and excellent interpersonal skills.
• Ability to travel approximately 30% to regional business sites.
• Valid work authorization in the country where the job is located is required.
• Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Nice To Haves

• A+ or MCSA certifications preferred.

Responsibilities

• Provide onsite and remote troubleshooting for hardware, software, and network configurations.
• Administer computer networks and systems software; evaluate and implement new productivity tools.
• Build relationships with senior management to align IT services with business needs.
• Lead technical consulting for upgrades and support large-scale strategic initiatives.
• Manage asset inventory, vendor contracts, and knowledge base documentation.
• Resolve complex cross-technology incidents and manage customer expectations during outages.

Benefits

• GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level