Field Supervisor, Switchgear and Busbar

Vertiv•Atlanta, GA

4d•Onsite

About The Position

A Field Supervisor is responsible for performing supervisory duties in his service region, leading a team responsible for performing start-up commissioning, integration, emergency service and troubleshooting of Vertiv electrical switchgear 480VAC/15KVAC, including PDU, ATS, PDC, circuit breakers, protective relays, plc, meters and other automated devices as well as mechanical repairs and modifications. The supervisor is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The supervisor will provide technical expertise, safety leadership and accountability for all installed projects, technical support, and T&M work.

Requirements

Graduate of applicable Electrical Technical School or Military equivalent and nine years minimum same or similar work experience OR High school education or equivalent and ten years minimum same or similar work experience.
Possess a working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.
Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures
Strong knowledge of the National Electrical Code and various industry standards, such as OSHA and NFPA.
Provide on-site customer consultation, must be able to present themselves as an expert in the field
Expert analytical, problem-solving, and communication skills (verbal and written) required.
Able to manage customer expectations during stressful situations
A high degree of communication, supervisory, organizational and management skills are required
Valid driver’s license is required
Must be able to read and interpret electrical line diagrams and blueprints
Ability to summarize and report all work related tasks performed
Ability to give technical assistance via the telephone to customers on a regular basis
Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation
Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site
Must have ability to regularly lift at least 50 pounds
Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Strong computer skills including editing, formatting, and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
Foster a Customer-First Mindset

Responsibilities

Supervise, train and assist other field service technicians while being responsible for all aspects of field service work in the area.
Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and electrical systems.
Supervise large projects requiring specialized skills such as acceptance tests, commissioning of larger substations, supervising “turnkey” projects, detailed power survey and other types of electrical consultation.
Instrumental in developing tests and inspections in new areas of field services.
Perform job estimating, proposal preparation, fieldwork, scheduling, reports and billing.
Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing.
Actively involved client interface and business development activities.
Responsible for registering Area associates for training needed to progress in the job progression.
Oversee and schedule all OJT requirements of Area associates to complete training.
Provides guidance to others on complicated situations
Maintain certifications per Job Progression table
Assist in development of Safety and Quality procedures/guidelines
Provide accurate and timely reporting according to company guidelines
Timecards, expense reports, mileage reports, ticket closure, forms et al.
Maintain individual inventory in accordance with company policy
Maintain company property according to company policies
Vehicle, credit cards, PPE, test equipment, laptop, et al.
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer for where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
Maintain customer satisfaction rates according to company guidelines
Attend Customer Meetings as required
In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates
Conduct themselves in a high degree of professionalism, and of service delivery
Ability to handle stressful situations and provide a calming effect to customer
High level of diplomacy when interacting with internal and external customers
Maximize productivity by combining service opportunities
Complete all work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Maintain productive utilization rate according to company guidelines
Enforce company dress code and safety regulations
Meet or exceed on-site response time requirements for each customer
Understand and comply with company startup/escalation processes and procedures
Maintain proper and adequate level of internal communications
Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, electronic communications, et al.