Field Staff Manager

Centria Autism•Farmington Hills, MI

10d•$50,000 - $60,000

About The Position

The Field Staff Manager oversees operational activities at Centria Autism, including Behavior Technician scheduling, client assessment coordination, staffing, and communication with facility management to support a clean and safe working environment. The role develops initiatives to improve client and Behavior Technician retention, supports smooth operations and high-quality standards, and builds strong relationships with families to maintain satisfaction. The position coordinates service starts, assessments, staffing arrangements, client and family engagement, and operational handoffs between departments. It monitors staff attendance and professionalism, addresses workflow and documentation issues, and supports compliance, offboarding, payroll, billing, and authorization-related processes. The role requires occasional travel and may require additional time or schedule adjustments to meet company objectives. The listed pay range is $50,000–$60,000, with bonus potential for total compensation of $75,000. Benefits mentioned include preferred home financing rates through Rate, debt repayment assistance through Ditch, on-demand pay via Rain, discounted childcare, an Employee Assistance Program, and Benefit Hub marketplace savings.

Requirements

High school diploma or equivalent is required.
1–3 years of experience in operations management or sales.
Working knowledge of laptop or desktop PCs.
Proficiency in Microsoft Suite, including Word and Excel.
Proficiency in G Suite, including Gmail, Drive, Docs, Sheets, and Google Meet.
Ability to follow written instructions.
Ability to use computers and software programs.
Ability to communicate expressively and receptively.
Strong leadership skills and ability to motivate and manage a diverse team.
Excellent organizational and multitasking abilities.
In-depth knowledge of credentialing processes, HR practices, and compliance requirements.
Proven experience managing budgets and financial performance.
Strong problem-solving and decision-making skills.
Excellent communication and interpersonal skills.
Proficiency with technology platforms and systems for operational management.
Knowledge of accreditation standards and privacy regulations.
Ability to adapt to a fast-paced and changing work environment.
Availability for occasional travel as required.

Nice To Haves

Bachelor's degree in a relevant field or equivalent work experience.
Prior experience managing a team.

Responsibilities

Develop and manage Behavior Technician schedules to ensure appropriate coverage and compliance with company policies and guidelines.
Coordinate and oversee client assessment scheduling, and assist with reassessments when necessary.
Align families, Behavior Technicians, and Supervising Clinicians to start cases and confirm authorization.
Coordinate staffing, including permanent assignments, substitutions, and assigning multiple Behavior Technicians to clients when needed.
Assist clients seeking center tours.
Confirm schedules weekly with Behavior Technicians and families.
Monitor Behavior Technician attendance and professionalism in consultation with the Area Operations Director, and implement measures to maintain performance standards.
Coordinate client care and communication with healthcare providers.
Resolve paper document management issues and improve accuracy and productivity.
Coordinate handoffs between the Onboarding and Intake Teams and the Operations Team.
Review and coordinate discussions concerning client insurance changes and case-status changes, and confirm authorizations promptly.
Develop initiatives to improve client and Behavior Technician retention.
Engage with clients before services begin and while services are on hold, address needs and concerns, and support customer satisfaction.
Ensure compliance with the dormant policy, manage team-member offboarding, and oversee collection of iPads from departing team members.
Oversee payroll and billing processes for accuracy, timeliness, and regulatory compliance.
Provide administrative triage and one-call resolution for authorization and coordination of benefits issues.