Field Staff Manager

Centria Autism•Farmington Hills, MI

About The Position

The Field Staff Manager oversees operational activities at Centria Autism, including Behavior Technician scheduling, client assessment coordination, staffing, and liaison work with facility management to help maintain a clean and safe workplace. The role develops strategies to improve client and Behavior Technician retention, supports smooth operations and high-quality standards, and builds strong relationships with families to maintain high family satisfaction. The manager coordinates new case starts and confirms authorizations, monitors Behavior Technician attendance and professionalism, supports client care coordination, and resolves operational issues involving documents, insurance changes, and case status. The position also facilitates handoffs between teams, maintains client engagement before services begin or while services are on hold, and manages compliance-related processes such as dormant cases, employee offboarding, and collection of departing employees’ iPads. The role oversees payroll and billing, and provides administrative triage for authorization and coordination-of-benefits issues. The position is based around Centria’s office hours of Monday through Friday, 8:30 AM to 6:00 PM. Additional time or an occasional schedule shift may be required. Occasional travel may be required. The role involves mostly sitting, with periodic walking and standing, and may require bending, reaching, lifting, pushing, or pulling up to 30 pounds, as well as close visual work on computer screens.

Requirements

High school diploma or equivalent required.
One to three years of experience in operations management or sales.
Ability to follow written instructions.
Ability to use computers and computer/software programs.
Ability to communicate expressively and receptively.
Strong leadership skills and ability to motivate and manage a diverse team.
Excellent organizational and multitasking abilities.
In-depth knowledge of credentialing processes, HR practices, and compliance requirements.
Proven experience managing budgets and financial performance.
Strong problem-solving and decision-making skills.
Excellent communication and interpersonal skills.
Proficiency using technology platforms and systems for operational management.
Knowledge of accreditation standards and privacy regulations.
Ability to adapt to a fast-paced and changing work environment.
Availability for occasional travel as required.
Working knowledge of a laptop or desktop PC.
Proficiency in Microsoft Suite, including Word and Excel.
Proficiency in G Suite, including Gmail, Drive, Docs, Sheets, and Google Meet.

Nice To Haves

Bachelor’s degree in a relevant field or equivalent work experience.
Prior experience managing a team.

Responsibilities

Develop and manage Behavior Technician schedules to ensure coverage and compliance with company policies and guidelines.
Coordinate and oversee client assessment scheduling, including assisting with reassessments when necessary.
Align families, Behavior Technicians, and Supervising Clinicians to start new cases and confirm authorization.
Coordinate staffing, including permanent staff assignments, substitutions, and assigning multiple Behavior Technicians to clients when needed.
Assist clients seeking center tours.
Confirm schedules weekly with Behavior Technicians and families.
Monitor Behavior Technician attendance and professionalism in consultation with the Area Operations Director, and implement measures to maintain performance standards.
Coordinate client care through effective communication and collaboration with healthcare providers.
Address paper-document management issues and implement solutions to improve accuracy and productivity.
Coordinate with other departments and families to support smooth operational workflows.
Facilitate communication and handoffs between the Onboarding and Intake Teams and the Operations Team.
Review and coordinate discussions about client insurance changes and case-status changes, and ensure timely authorization confirmation.
Develop strategies and initiatives to improve client and Behavior Technician retention.
Engage clients before service starts and while they are on hold, address their needs and concerns, and maintain customer satisfaction.
Ensure compliance with the dormant policy, manage team-member offboarding, and oversee collection of iPads from departing team members.
Oversee payroll and billing processes for accuracy, timeliness, and regulatory compliance.
Provide administrative triage and one-call resolution for authorization and coordination-of-benefits issues.
Build strong relationships with families and maintain high family satisfaction.
Liaise with facility management to help maintain a clean and safe working environment.