Field Services Technician 3
Iron Bow Technologies•Fredericksburg, VA
•Hybrid
About The Position
As a Field Services Technician 3, you will be responsible for managing and overseeing your ticket queue, scheduling appointments, and working tickets to completion within the SLAs and by following the SOPs. You will also manage asset inventory, as well as special assigned projects.
Requirements
- IT support experience
- Ability to make clear, concise, detailed notes to fully illustrate the lifecycle of all tickets from assignment to resolve
- Strong ability to test, troubleshoot, service and repair laptop and desktop computers
- Must be comfortable adapting to dynamic work schedules and flexible shifts as needed
- Must possess excellent customer service and communication skills
- Must be a self-starter with the ability to get the job done with little to no oversight
- High School Diploma (OR equivalent combination of experience & education)
- Valid Virginia Driver's License is required and reliable transportation
- Must be able to successfully pass background check (requirements VA)
Nice To Haves
- Dell Certified Technician, HP Certified Repair, Microsoft, Apple or related professional IT certifications
Responsibilities
- Provide technical / IT support for Commonwealth of Virginia
- Responsible for system updates, ticketing and asset management
- Perform break/fix software & hardware support (including OEM-certified warranty repair)
- Execution of asset disposal activities
- Support of end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support)
- Provide support remotely via remote administration tools as well as onsite / desk side
- Imaging of Commonwealth devices
- Provide support for Windows and MAC operating systems, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc.
- Ability to provide after-hours and weekend support (When needed)
- Deskside computer refreshes
- Provide smart-hands support for networks, servers and VoIP technologies
Benefits
- An overview of our benefits is available on our careers page.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
251-500 employees
