Field Services Technician 2

Iron Bow Technologies•Charlottesville, VA

19h•Onsite

About The Position

Iron Bow Technologies is seeking a Field Services Technician 2 to provide direct end-user technical support for the Virginia Information Technology Agency (VITA) contract. This role involves providing comprehensive IT support for end-users at customer sites throughout Virginia and surrounding areas. The technician will be responsible for installing, maintaining, and repairing products such as equipment, integrated systems, and software at client and/or field locations. Key duties include instructing customers in equipment operation, providing technical assistance, performing preventative maintenance, and troubleshooting equipment malfunctions to ensure minimal downtime.

Requirements

High School plus advanced training and 2 plus years of experience.
Experienced with troubleshooting Hardware (laptops/desktops) and software
Experience with Hardware diagnostics and replacement (motherboards, hard drives, keyboard replacements)
Able to work independently or within a team
Requires frequent travel with reliable transportation
Must possess a valid Driver’s License
Must be able to lift a maximum of 30 pounds
Must have manual dexterity
Ability to read asset tags
Ability to pass a VITA background check
Ability to obtain Department of Corrections, Virginia State Police, and Virginia Department of Transportation clearances

Nice To Haves

A+ certification

Responsibilities

Provide technical / IT support for Commonwealth of Virginia
Perform routine maintenance on customer’s assets
Provide comprehensive and timely resolution of all IT issues
Responsible for system updates, ticketing and asset management
Perform break/fix software & hardware support (including OEM-certified warranty repair)
Execution of asset disposal activities
Training on new products and services
Support of end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support)
Resolution of issues involving business applications on and off premise (e.g. cloud)
Provide support remotely via remote administration tools as well as onsite / desk side
Support tasks include end user device configurations
Imaging of Commonwealth devices
May collaborate with vendors to provide technical insight
Provide support for Windows 10/11 & MAC operating systems, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc.
Provide after hours and weekend support as needed