Field Services Support Specialist (3rd Shift- 9:00pm-7:00am)

RaceTrac • Atlanta, GA

5d • Hybrid

About The Position

The Field Services Support Specialist is the first point of contact for facilities maintenance and operational support across the organization. The role evaluates incoming work orders, troubleshoots problems remotely, determines appropriate resolutions, and coordinates service dispatch when needed. It requires strong customer service, attention to detail, and the ability to prioritize multiple responsibilities in a fast-paced environment.

This is an on-site office position, with eligibility for one remote workday per week. The available four-day workweek consists of four 10-hour shifts, including one weekend day. The position supports a 24/7 operation as needed.

Requirements

• Strong written and verbal communication skills and ability to interact effectively with store personnel, vendors, and internal business partners.
• Ability to work a flexible schedule, including supporting a 24/7 operation as needed.
• Strong organizational skills, attention to detail, and accuracy.
• Strong problem-solving and decision-making skills, including the ability to assess situations and determine next steps.
• Self-motivated and able to adapt to changing priorities and operational needs.

Nice To Haves

• One or more years of experience in customer service, a call center, facilities support, or a related environment.
• Working knowledge of Microsoft Office applications, including Excel, Outlook, and Teams.
• Experience with ServiceChannel or other work order management systems.

Responsibilities

• Serve as a primary point of contact for store personnel, providing real-time facilities maintenance support and customer service.
• Manage incoming maintenance requests, troubleshoot when applicable, and coordinate initial response actions to meet service-level expectations.
• Create and route work orders according to established procedures, prioritizing emergency, high-impact, and time-sensitive issues.
• Escalate urgent or complex issues to minimize operational disruptions and support business continuity.
• Provide maintenance support to store operations and deliver customer service to field personnel.
• Perform basic call-taking and troubleshooting functions.
• Follow up on open service complaints and ensure solutions are reached for vendor-related issues.
• Facilitate communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues.
• Maintain basic knowledge of and ensure compliance with government and organizational requirements, policies, and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed