Field Services Support Specialist (3rd Shift- 9:00pm-7:00am)

RaceTrac • Atlanta, GA

4d • Hybrid

About The Position

As a Field Services Support Specialist, you will be the first point of contact for facilities maintenance and operational support across the organization. You will evaluate incoming work orders, troubleshoot problems remotely, determine appropriate resolutions, and coordinate service dispatch when necessary. The role requires strong customer service skills, attention to detail, and the ability to prioritize multiple responsibilities in a fast-paced environment.

This is an on-site position based in the office, with eligibility for one remote workday per week. Schedule options include a four-day workweek of four 10-hour shifts per week, including one weekend day. The listed shift is 9:00 p.m. to 7:00 a.m.

Requirements

• Strong written and verbal communication skills, including the ability to interact effectively with store personnel, vendors, and internal business partners.
• Ability to work a flexible schedule, including supporting a 24/7 operation as needed.
• Strong organizational skills and exceptional attention to detail and accuracy.
• Working knowledge of Microsoft Office applications, including Excel, Outlook, and Teams.
• Strong problem-solving and decision-making skills, including the ability to assess situations and determine appropriate next steps.
• Self-motivation and ability to adapt to changing priorities and operational needs.

Nice To Haves

• One or more years of experience in customer service, a call center, facilities support, or a related environment.
• Experience with ServiceChannel or another work order management system.

Responsibilities

• Serve as a primary point of contact for store personnel, providing real-time facilities maintenance support and customer service.
• Manage incoming maintenance requests, troubleshoot when applicable, and coordinate initial response actions to meet service-level expectations.
• Create and route work orders according to established procedures, prioritizing emergency, high-impact, and time-sensitive issues.
• Escalate urgent or complex issues to minimize operational disruptions and support business continuity.
• Provide maintenance support to store operations and customer service to field personnel.
• Perform basic call-taking and troubleshooting functions.
• Follow up on open service complaints and ensure solutions are reached for vendor-related issues.
• Facilitate communication with Technical Operators, Operations, and Facilities Services regarding maintenance support issues.
• Maintain basic knowledge of and ensure compliance with government and organizational requirements, policies, and regulations.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed