Field Services Supervisor

DeKalb County • Stone Mountain, GA

1d • $23 - $37 • Onsite

About The Position

The purpose of this classification is to supervise the installation, repair and maintenance of water meters, service connection/disconnection, and related duties for the County's water utility.

Requirements

• High school diploma or GED
• Three years of experience in installation, repair and maintenance of utility meters
• Possess and maintain a valid Georgia driver’s license

Responsibilities

• Supervises, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.
• Organizes, prioritizes, and assigns work; prioritizes and schedules work activities in order to meet objectives; ensures subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.
• Supervises the response to requests for service and/or complaints regarding meter operations; and ensures subordinates investigate meter operating condition, troubleshoot problems, calibrate meters, and educate customers on program policies and procedures.
• Supervises the installation, cleaning, maintenance and replacing of water meters; and ensures subordinates locate and mark meters, replace defective parts, repair meters and leaks, and performs routine maintenance.
• Supervises the connection of new and re-established water services and the disconnection of delinquent accounts; and ensures subordinates install, connect/disconnect water meters, lock or pull meter, and leave required notices for customers.
• Maintains and updates customer information in departmental computer systems; and enters data regarding inspections, repairs, customer complaints and requests, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED