Field Services Specialist - Mississippi / Louisiana Area

Human Resources Department - NRT Technology Corp. • Biloxi, MS

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About The Position

The Field Services Specialist provides hardware and software technical support, installation, troubleshooting, and training for NRT solutions across the Mississippi and Louisiana area. The role develops and maintains customer relationships in the region and requires working independently. It reports directly to the Implementation Specialists Manager in Toronto, Canada. The position involves extensive travel, up to 75%.

Requirements

• Associate’s degree or equivalent from a two-year college or technical school, and/or comparable work experience.
• At least 2 years of experience troubleshooting PC hardware, software, and networks.
• Proficiency with Windows OS platforms, including PC and Server, and Microsoft Office tools: Word, Excel, PowerPoint, and Outlook.
• Excellent customer service skills and a professional demeanor.
• Above-average written and verbal communication and time-management skills.
• Ability to work independently and communicate effectively with professional staff at all levels.
• May be required to obtain a license from Gaming Regulatory Commissions; criminal and financial background checks will be completed with the applicant’s consent.

Nice To Haves

• Prior experience with casinos or development of products for the gaming industry.
• A+ or other accredited certifications are highly considered.

Responsibilities

• Evaluate customer systems and procedures to assist with equipment installation.
• Provide support for NRT equipment and services by phone, email, or in person.
• Interact with management and departments at all levels, both internally and externally.
• Conduct on-site and remote training on technical and sales aspects of products and services.
• Represent NRT’s image and brand professionally with customers and partners.
• Develop and maintain customer relationships in the assigned region.
• Install, troubleshoot, and provide technical support for NRT hardware and software solutions.

Benefits

• Medical, dental, and vision insurance for employees and their family.
• Paid time off.
• Other perks.
• Competitive salaries.
• Individual growth plans and professional development support, including training, product knowledge demonstrations, skill-building, development workshops, team-building exercises, and webinars.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree