Part-Time Field Services Representative

Medline•Richmond, VA

23h•Onsite

About The Position

Supports healthcare reprocessing and field service programs by assisting with on-site operations, device handling, customer engagement, and basic reporting activities. This role helps ensure program compliance, operational efficiency, and a positive customer experience.

Requirements

HS Diploma or equivalent
Valid driver’s license with ability to travel to assigned locations.
Ability to obtain and maintain required facility credentials.
At least one year of experience in a healthcare, customer service, sales, or field-based role.
Ability to lift up to 30 pounds.
Ability to travel frequently, including occasional overnight travel.
Flexibility to work non-standard hours as needed.

Nice To Haves

Experience in a healthcare or clinical environment.
Strong communication and customer service skills.
Ability to manage tasks effectively in a fast-paced, field-based setting.

Responsibilities

Support day-to-day field service activities, including device preparation, coordination, and shipment.
Conduct routine facility rounds to support workflow, answer questions, and reinforce standard processes.
Assist with identifying eligible devices and promoting program participation and value.
Educate and support customer staff on basic workflows, tools, and best practices.
Monitor activity and communicate issues, opportunities, or improvements to leadership.
Participate in in-services, training sessions, and feedback-gathering activities.
Assist with basic reporting, data collection, and use of internal systems as directed.
Work assigned schedules, including extended or on-call hours when business needs require.