Field Services Representative (FSR) III

Na Ali'i Consulting & Sales, LLC. • Oceanside, CA

9h • $85,000 - $110,000 • Onsite

About The Position

Nakupuna Services is seeking a Field Services Representative (FSR) III to support I Marine Expeditionary Force (I MEF) under the Marine Corps Systems Command’s Extensible MAGTF Command and Control (EMC2) Program Office. The FSR will provide advanced technical, operational, and training support for the Network On-The-Move (NOTM) Family of Systems (FoS), ensuring commanders and Marines maintain resilient, secure connectivity during exercises, deployments, and real-world missions. FSRs will serve as trusted advisors, trainers, and technical problem solvers – enabling Marines to become self-sufficient in the sustainment of NOTM systems while providing rapid Tier-2 troubleshooting and operational support when required.

Requirements

• Strong background in network configuration, operation, and troubleshooting across SATCOM-based, expeditionary, and tactical networks.
• Experience with networking, radios, and satellite communications including system setup, integration, and fault isolation.
• Proficiency in troubleshooting cryptographic equipment and working with EKMS personnel.
• Ability to read and interpret technical drawings, schematics, and cable routing diagrams.
• Knowledge of Marine Corps maintenance processes, structure, and resources.
• Ability to train Marines in both classroom and field environments.
• Effective communication skills with senior Marines; must understand rank structure, roles, responsibilities, and USMC protocol.
• Familiarity with NOTM Technical Data Package (TDP) and Common Hosting Environment tactical applications.
• Must be eligible for a Common Access Card (CAC) and able to obtain/maintain a Secret clearance.
• Must be a U.S. citizen.

Nice To Haves

• Prior support to I MEF or other MEF-level C2 systems.
• Hands-on experience with NOTM GCV and Airborne systems (POP, SVK, TMK, ACV-C, ULTV, HMSAS, and INC 2 kits).
• Past role supporting tactical command and control systems in deployed or exercise environments.
• Six (6) years of general experience in expeditionary networking, SATCOM, and C2 systems.
• Security+ (required baseline), A+, or Network+ certifications.
• CCNA/CCNP certifications.
• Experience in tactical vehicle integration, including cable routing and installation.
• Prior service as a NOTM Operator, Network Administrator, or EMC2 system maintainer.
• Experience supporting Marine Corps Systems Command or equivalent tactical C2 programs.
• Interpret and analyze complex network diagrams to identify device relationships, data flows, and connectivity requirements, ensuring accurate implementation, troubleshooting, and documentation of network infrastructure.
• Associate’s or Bachelor’s preferred.

Responsibilities

• Provide fielding, post-fielding, and training support for all NOTM GCV and Airborne platforms at I MEF, including JLTV, ACV-C, ULTV, KC-130J, and MV-22 integrations.
• Support New Equipment Training (NET) and sustainment training using EMC2 IPT–approved materials; reinforce “Train-the-Trainer” methodology to enable long-term organic sustainment by the units.
• Perform Tier-2 troubleshooting, LRU fault isolation, and replacement when dispatched via the MCTSSA helpdesk, ensuring all actions are documented in tickets and reports.
• Provide over-the-shoulder, instructive support to Marines during troubleshooting and sustainment activities.
• Assist with exercise and test event support, ensuring system readiness, technical operation, and fault isolation during live events.
• Maintain and update system-level configuration and readiness data for all supported EMC2 systems at I MEF.
• Interface with unit leadership, trainers, and operators to support integration, training, and sustainment of NOTM systems.
• Ensure timely response to helpdesk tickets: within 8 hours for standard requests and within 4 hours for mission-critical issues.
• Serve as the “eyes and ears” for Nakupuna at I MEF by documenting Marine Corps challenges, emerging requirements, and operational trends that may create opportunities for future solutions and services.
• Provide internal updates on system performance, user feedback, and recurring issues to Nakupuna leadership, enabling proactive responses to client needs and ensuring lessons learned are captured across all MEFs.
• Identify and communicate potential new growth opportunities (technical enhancements, training gaps, sustainment support) that can shape future proposals, task order expansions, or service innovations.
• Collect data, success stories, and performance outcomes to support CPARS, monthly program reviews, and Nakupuna corporate communications – highlighting the impact of NOTM systems on mission readiness.
• Partner with Nakupuna’s engineering, business development, contracts, and communications teams to refine capabilities briefings, deliverables, and internal processes that strengthen our position as a trusted small business supporting the Marine Corps.
• Actively represent Nakupuna’s values and culture while embedded with the customer, reinforcing our company’s reputation for passion, honesty, teamwork, and impact.

Benefits

• The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED