Field Services Repair Area Manager - Houston Metro Area

Best Buy•Austin, TX

21h•Hybrid

About The Position

As a Field Services Repair Area Manager, you’ll oversee Best Buy’s in-home repair business in your designated coverage area. You’ll directly lead Best Buy and Geek Squad employees while managing relationships with a network of service partner (third-party) teams that fulfill work in the home. You’ll build a strong employee culture that leads to favorable customer and business results. This role cover the Houston Metro Area. You will need to reside within those areas, however we prefer talent located in either the Houston Metro and/or surrounding counties (Fort Bend, Montgomery, Harris, Galveston, Wharton, Brazoria) This role is hybrid, which means you will be required to work some days on site at a Best Buy location and some days virtually from home or another Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

Requirements

2 years of experience as a supervisor or manager
2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience
Ability to travel overnight approximately 25% of the year
Current, valid driver's license
Must be at least 21 years old
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
Acquire and maintain any state or local licensing, as required, within 90 days of hire

Nice To Haves

Consumer electronics delivery, repair or installation experience
Experience in delivery, transportation, distribution or logistics
Experience with warehouse management systems
Experience managing a remote workforce
Associate degree or higher in business, logistics or related fields

Responsibilities

Ensure operational consistency of Best Buy’s repair network in alignment with enterprise and Field Services objectives by leading internal employees and influencing external service providers
Set clear expectations for your team, work with them on site and/or remotely, and provide regular 1-on-1 coaching
Create and maintain an exceptional team culture centered around engagement and belonging
Ensure your team follows all standard operating procedures and provide feedback to operations teams as needed
Manage workload and capacity planning, including schedule creation, PTO approval and route management
Response to escalations and provide resolutions to preserve the customer experience