Field Service Engineer (NYC Metro Area)

Abbott • Garden City, NY

21h • Remote

About The Position

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are utilized in hospitals, laboratories, and clinics worldwide. The crucial information derived from our tests, instruments, and informatics systems is often the first step in patient care decision-making for hundreds of health conditions, ranging from heart attacks to blood disorders, infectious diseases, and cancers.

Requirements

• Bachelor’s degree in Engineering, Electronics, Life Sciences, or Molecular Science
• Ability to troubleshoot and repair electromechanical, software‑controlled instrument systems
• Strong verbal and written communication skills with a customer‑focused mindset
• Ability to document service work accurately and follow quality and compliance procedures
• Proficiency with PC‑based software and standard business tools (MS Word, Excel, Access)
• Ability to work effectively with cross‑functional teams
• Willingness to travel 75%+ as business needs require
• Valid driver’s license

Nice To Haves

• 2+ years of field service experience supporting electromechanical instruments
• Experience with motion control, mechanical alignment, and hardware fabrication basics
• Familiarity with laboratory tools such as multimeters and data acquisition equipment

Responsibilities

• Provide front‑line field service and technical support for Abbott Molecular diagnostic instrument systems within an assigned territory.
• Install, verify, maintain, and repair instrument systems in customer laboratory environments.
• Perform preventive maintenance, calibrations, and hardware/software upgrades.
• Troubleshoot system issues remotely and on‑site to ensure reliable instrument performance.
• Develop technical expertise across current and new Molecular instrument platforms.
• Manage spare parts inventory and maintain accurate service and call documentation.
• Support customers through training, demonstrations, and technical consultations.
• Collaborate with service leadership and field teams; share feedback to improve service documentation and processes.
• Participate in service meetings, training sessions, and provide backup support outside the assigned territory as needed.

Benefits

• FREE coverage in our HIP PPO medical plan (upon completion of a wellness assessment)
• Excellent retirement savings plan with a high employer contribution
• Tuition reimbursement
• Freedom 2 Save student debt program
• FreeU education benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees