New York Metro Area Manager

Diptyque • New York, NY

18h • Remote

About The Position

The Area Manager is responsible for leading a portfolio of Diptyque stores to achieve sales growth, operational excellence, and a consistently elevated client experience. This role partners closely with Store Managers to drive performance, develop talent, and ensure alignment with brand standards and strategic goals. The Area Manager serves as a key liaison between store teams, the Regional Sales Director, and cross-functional partners, fostering a culture of accountability, collaboration, and innovation.

Requirements

• Minimum 3 years of luxury retail store management experience
• Minimum 2 years of multi-unit management experience
• Proven ability to lead remote teams and drive results
• Strong business acumen and analytical skills
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Flexible schedule including evenings and weekends as needed
• Passion for the luxury and beauty industry

Nice To Haves

• Bachelor’s degree in a related field preferred

Responsibilities

• Drive top-line sales and profitability across all stores in the area
• Analyze business performance and develop actionable strategies to meet or exceed targets
• Lead new product launches and ensure successful execution at store level
• Monitor inventory needs and partner with allocation teams to support business demands
• Share best practices and ensure consistent execution across locations
• Recruit, onboard, and retain top talent across the area
• Partner with Store Managers to build high-performing teams and succession plans
• Conduct regular coaching, feedback, and performance reviews
• Foster an inclusive and inspiring work environment aligned with Diptyque’s values
• Support training initiatives and ensure ongoing development of store teams
• Champion Diptyque’s signature service and selling ceremony across all stores
• Coach teams on clienteling strategies and CRM utilization
• Ensure stores meet or exceed client experience evaluation goals
• Support omnichannel initiatives and ensure teams are trained on tools and expectations
• Partner with retail marketing to plan and execute in-store events
• Monitor competitive activity and share insights with leadership
• Support local marketing efforts for new store openings and activations
• Collaborate with regional and cross-functional teams to support new store openings
• Lead recruitment, onboarding, and training of new store teams
• Coordinate inventory delivery, merchandising setup, and operational readiness
• Ensure successful launches aligned with brand standards and client experience expectations
• Ensure operational standards and brand guidelines are consistently upheld
• Oversee inventory management, shrinkage control, and safety compliance
• Maintain high visual merchandising standards across all locations
• Partner with Store Managers to resolve operational challenges and implement solutions
• Ensure all stores operate in alignment with company policies, labor laws, and safety standards
• Partner with HR on employee relations matters, documentation, and performance management
• Maintain accurate records and ensure timely submission of required documentation
• Act as a key partner to the Regional Sales Director in shaping regional strategy and priorities
• Collaborate with HR, Marketing, Training, and Operations to support business needs
• Provide insights and feedback from the field to inform corporate initiatives and decision-making

Benefits

• bonus potential
• competitive benefits
• other perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees