Field Services Operations Lead

Best Buy • Baton Rouge, LA

3d • Remote

About The Position

As a Field Services Operations Lead, you’ll drive the consistency, efficiency and quality of work completed by employees in all field services channels in your designated division. This includes delivery, installation, business services and service partner labor. You’ll also manage all controllable fulfillment expenses, skill requirements (certifications and assessments) and HR maintenance in your assigned area. This role is remote eligible, which means you would work virtually from home or another non-Best Buy location. Location Requirement: Candidates must reside in the Eastern U.S., including the Great Lakes, Mid-Atlantic, New England, Southeast, and Gulf Coast regions.

Requirements

• 1 year of experience in sales, services, customer service or related field
• Ability to convey information clearly in writing and verbally
• Ability to build and maintain strong working relationships across teams
• Ability to prioritize and manage multiple workflows in a fast-paced environment
• Strong attention to detail with a focus on accurate and consistent execution
• Candidates must reside in the Eastern U.S., including the Great Lakes, Mid-Atlantic, New England, Southeast, and Gulf Coast regions.

Nice To Haves

• Experience supporting field or remote teams
• Experience managing operational tasks, workflows or intake processes
• Experience with working with data, reporting or performance metrics
• 1 year of consumer electronics repair or installation experience

Responsibilities

• Oversee fleet management for your area of responsibility, including rental statuses, fuel cards, parking locations, registration, maintenance, repairs and recalls
• Manage payroll and labor, including overtime reporting, timesheet exceptions and weekly payroll approval
• Provide coaching on operational gaps to appropriate leaders and employees
• Maintain all resources, such as supplies, technology and tools
• Validate asset management processes are followed
• Coordinate the talent acquisition process, including posting roles, conducting phone screens, and scheduling interviews

Benefits

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being
• Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility.
• The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations.
• Intermittent or reduced-schedule leave is also available for certain medical or family care leaves.
• Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
• Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed