Field Services Operations Lead

Best Buy•Baton Rouge, LA

5d•$26 - $40•Remote

About The Position

As a Field Services Operations Lead, you’ll drive the consistency, efficiency and quality of work completed by employees in all field services channels in your designated division. This includes delivery, installation, business services and service partner labor. You’ll also manage all controllable fulfillment expenses, skill requirements (certifications and assessments) and HR maintenance in your assigned area.

Requirements

1 year of experience in sales, services, customer service or related field
Ability to convey information clearly in writing and verbally
Ability to build and maintain strong working relationships across teams
Ability to prioritize and manage multiple workflows in a fast-paced environment
Strong attention to detail with a focus on accurate and consistent execution
Candidates must reside in the Eastern U.S., including the Great Lakes, Mid-Atlantic, New England, Southeast, and Gulf Coast regions.

Nice To Haves

Experience supporting field or remote teams
Experience managing operational tasks, workflows or intake processes
Experience with working with data, reporting or performance metrics
1 year of consumer electronics repair or installation experience

Responsibilities

Oversee fleet management for your area of responsibility, including rental statuses, fuel cards, parking locations, registration, maintenance, repairs and recalls
Manage payroll and labor, including overtime reporting, timesheet exceptions and weekly payroll approval
Provide coaching on operational gaps to appropriate leaders and employees
Maintain all resources, such as supplies, technology and tools
Validate asset management processes are followed
Coordinate the talent acquisition process, including posting roles, conducting phone screens, and scheduling interviews