Field Services Engineering Technician

Zimmer US, Inc.•Minneapolis, MN

6d•$65,000 - $75,000

About The Position

The Field Service Engineering Technician (FSET) provides highly visible onsite and remote technical support for Zimmer Biomet Surgical Devices within assigned regions. The role handles, maintains, installs, and supports devices throughout their lifecycle, and contributes to complaint investigations, including troubleshooting with Zimmer Biomet representatives in the operating room. The position includes extensive regional travel and requires flexible hours, including evenings, weekends, and the possibility of holidays.

Requirements

High school diploma required.
Two to four years of experience in field support, engineering, or another customer-facing function; experience with a medical device company is preferred. A combination of experience and education may be considered.
Valid driver's license and good driving record.
Ability to lift up to 50 pounds independently.
Strong analytical, interpersonal, and communication skills, including the ability to explain complex technical issues to a largely non-technical audience.
Ability to work independently on daily activities and determine one's own schedule based on business needs.
Ability to apply technical knowledge to varied and complex problems, including problems not previously encountered.
Ability to collaborate with others and contribute valuable solutions.
Demonstrate mutual respect and a positive outlook with internal team members and customers.
Follow internal communication and documentation policies.

Nice To Haves

Associate of Applied Science (AAS) in Biomedical Equipment Technology, Electronics, or Laboratory Equipment Technology, or equivalent trade school, hospital, military, or other experience.
Experience in field support, engineering, or another customer-facing function with a medical device company.

Responsibilities

Travel to sites to install Zimmer Biomet systems and perform troubleshooting, upgrades, and field repairs.
Schedule and conduct preventive maintenance (PM) and corrective maintenance (CM) at customer sites as required.
Assess technical problems, identify solutions, and escalate questions appropriately to determine next steps in high-pressure situations.
Serve as a liaison between Zimmer Biomet and end customers regarding specific performance aspects of Zimmer Biomet products.
Use critical thinking to assess the performance and risks associated with installed medical devices.
Respond to customer inquiries in a timely manner and maintain professional communication.
Provide product feedback and suggestions for improvement to Quality and R&D.
Manage and maintain company equipment and documents needed for service activities.
Provide onsite support for product demonstrations and educational initiatives to build regional and national market awareness.
Contribute to complaint investigations, including troubleshooting with onsite Zimmer Biomet representatives in the operating room.