Field Engineering Technician

Unisys•New Orleans, LA

About The Position

Serves as a Field Engineer for large, complex clients across the company’s products and services. Performs server and storage break-and-fix work, VIP deskside support, and high-level installations of storage and network devices. Uses advanced technical knowledge and troubleshooting capabilities to resolve significant issues escalated by team members or clients. Tests and certifies mainframes, servers, and other network and peripheral infrastructure. Installs, repairs, maintains, and upgrades hardware and software, primarily at customer premises, ensuring systems operate as designed. Collaborates with technical colleagues to deliver timely and seamless customer service, schedules services, completes required administration, and works with customers to support satisfaction and understanding of product functionality.

Requirements

4–6 years of experience as a Field Technician working on laptops, desktops, and servers.
Experience travelling within a defined radius.
Professionalism and good communication skills.
High school diploma or GED required.
May require technical certification or an associate degree.
Applicant should be eligible for any U.S. Government authorizations required for access to export-controlled commodities and technology.

Nice To Haves

A+ certification and/or CompTIA certification preferred.

Responsibilities

Perform server and storage break-and-fix work.
Provide VIP deskside support.
Install storage and network devices.
Troubleshoot and resolve significant client problems and escalated issues using advanced technical knowledge.
Test and certify mainframes, servers, and other infrastructure associated with networks and peripherals.
Install, repair, maintain, and upgrade product and component hardware and software, mainly at customer premises.
Ensure systems operate as designed and are maintained or upgraded according to requirements.
Collaborate with technical colleagues to provide timely, effective, and seamless service.
Schedule services and complete required administration.
Work with customers to ensure satisfaction with service delivery and understanding of product functionality.