Field Engineering Technician

Unisys•New Orleans, LA

About The Position

Serves as a Field Engineer for large, complex clients across the company’s range of products and services. Performs server and storage break-and-fix work and VIP deskside support. Uses advanced tools and technical knowledge to resolve client problems and carry out high-level installations of storage and network devices. Applies advanced knowledge of hardware, software, and operating systems, and advanced troubleshooting skills, to address significant issues escalated by team members or clients. Tests and certifies mainframes, servers, and other network and peripheral infrastructure. Installs, repairs, and maintains product and component hardware and software, primarily at customer premises, ensuring systems operate as designed and are maintained or upgraded as required. Works with technical colleagues to provide timely, effective, seamless customer service. Schedules services, completes required administration, and works with customers to support satisfaction with service delivery and understanding of product functionality. The role may require access to export-controlled commodities and technology. Applicants should be eligible for any authorizations required by the U.S. Government under export control regulations.

Requirements

4–6 years of experience as a Field Technician working on laptops, desktops, and servers.
Experience travelling within a defined radius.
Professionalism and good communication skills.
High school diploma or GED required.
May require technical certification or an associate degree.
Must be eligible for any U.S. Government authorizations required for access to export-controlled commodities and technology.

Nice To Haves

A+ certification and/or CompTIA certification preferred.

Responsibilities

Perform server and storage break-and-fix work.
Provide VIP deskside support.
Troubleshoot and resolve client problems, including significant issues escalated by team members or clients.
Install storage and network devices.
Test and certify mainframes, servers, and other infrastructure associated with networks and peripherals.
Install, repair, and maintain product and component hardware and software, mainly at customer premises.
Ensure systems operate as designed and are maintained or upgraded as required.
Collaborate with technical colleagues to provide timely and seamless customer service.
Schedule services and complete required administration.
Work with customers to support satisfaction with service delivery and understanding of product functionality.