Field Services Engineer

ECI•San Diego, CA

94d

About The Position

The Field Services Engineer delivers first-class service, advice, and technical support to Eze Castle clients, upholding high standards of customer service, efficiency, knowledge, and integrity. The role includes responding to daily support incidents; troubleshooting desktop and light server issues; and installing, upgrading, and relocating hardware and software. The engineer works with high-profile financial-industry clients both onsite in their environments and through remote resources, requiring professionalism and strong communication and presentation skills. The position may involve a long-term engagement with a single client. The engineer works independently with moderate supervision, in a fast-paced team environment, and may need to travel or work beyond normal business hours. ECI describes itself as a financial-industry provider of cloud and technical solutions with over 25 years in business and a promote-from-within culture focused on personal and professional growth.

Requirements

A college diploma or university degree in Computer Science or an equivalent field, and/or related experience with 1–3 years of end-user support.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
Willingness to learn.
Ability to be highly self-motivated and directed in a fast-paced team environment.
Strong attention to detail and proven analytical and problem-solving abilities.
Effective time management when handling internal tasks and working with external vendors.
Experience deploying home networks, including Cable/DSL/FIOS modems, firewalls, hardware, and software VPN clients.
Basic understanding of networking concepts, including TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, and firewalls.
Experience reinstalling and troubleshooting operating systems and applications.
Knowledge of Microsoft Windows 7/8/10 and Microsoft Office 2010–2019.
Android/iOS configuration and troubleshooting experience, with potential integration with MDM solutions.
Basic experience with public cloud technologies, especially Office 365.
Familiarity with cybersecurity concepts, including multi-factor authentication, antivirus/antimalware, software firewalls, and web filtering.
Hardware troubleshooting experience with desktops, laptops, printers, and mobile devices.
Ability to perform system patching and maintenance.
Ability to work independently with moderate supervision.
Ability to work under a moderate noise level.
Ability to be flexible and respond successfully to multiple work pressures.
Ability to sit for extended periods.
Dexterity to operate a computer keyboard, mouse, and power tools, and handle computer components.
Ability to lift and transport moderately heavy objects, such as computers and peripherals.

Nice To Haves

Financial-industry experience, including hedge funds, private equity, or funds of funds.
Experience with Managed Service Providers.
Experience with market data vendors such as Bloomberg, Reuters, or FactSet.
Experience with Microsoft Server 2008 R2–2016.
Basic knowledge of email and spam troubleshooting.
Understanding of IaaS, VDI, and backup technologies.
Experience with virtualization software such as VMware vSphere or Hyper-V.
Experience administering Active Directory users and Exchange mailboxes.
Technical certifications.
Basic understanding of desktop imaging platforms.

Responsibilities

Deliver technical support, advice, and customer service to clients onsite and through remote resources.
Respond to daily support incidents and troubleshoot desktop and light server issues.
Install, upgrade, and relocate hardware and software.
Perform operating system and application reinstallation and troubleshooting.
Configure and troubleshoot Android and iOS devices, potentially integrating them with MDM solutions.
Perform hardware troubleshooting for desktops, laptops, printers, and mobile devices.
Perform system patching and maintenance.
Manage time effectively across internal tasks and work with external vendors.
Travel for business and work beyond normal business hours when necessary.
Meet project deadlines, including through overtime when required.