USA Field Services Engineer - West Coast

Infinitesima

84d • $99,000 - $165,000 • Onsite

About The Position

Infinitesima is seeking a West Coast based Field Services Engineer to provide after-sales customer support and technical assistance to internal customers. The role involves maintaining complex electromechanical systems, fault finding, and building strong customer relationships. The ideal candidate is an energetic problem solver who enjoys global travel and is instrumental in enabling the next generation of semiconductors.

Requirements

• Experience maintaining and fault finding complex electromechanical systems.
• Experience supporting the installation and technical support of products and systems.
• Experience monitoring product performance and uptime.
• Experience proactively engaging with customers to understand issues and support resolutions.
• Experience collaborating with Production to support and continuously improve the build, test, and commissioning of new and existing products.
• Experience contributing to the ongoing development of the Technical Support function.
• Self-management: Able to work independently, setting priorities for own work based upon the company goals and targets.
• Teamwork: Engages with other members of the company to bring the best solutions to the problem. Recognise the value that fellow company members bring to enhance own abilities. Supports colleagues with their tasks when critical to the company goals.
• Impact and Influence: Establishes themselves as the knowledge centre in their own field.
• Ownership & Initiative: React and address both short- and medium-term issues and proactively takes action to solve them.
• Results Orientation: Focus on the company goal, avoid distraction, making timely decisions to achieve the target.
• Must have the legal right to work in the United States at the time of application.
• Candidates must have the legal right to work in the United States at the time of application.

Nice To Haves

• Experience collaborating with multi-disciplinary teams in a scale up arena.
• Experience working with optical systems including lasers and fibres.
• Experience working with electronics.
• Experience working with electro-mechanics.
• Experience handling systems with high voltages and LASERs safely.
• Software experience.
• Experience setting up network/ host user environment.

Responsibilities

• Install products at customer sites on the West Coast.
• Carry out preventative maintenance tasks.
• Troubleshoot and repair issues.
• Provide remote and on-site support.
• Check product performance.
• Fit product upgrades.
• Train, mentor, and coach distributor service teams.
• Ensure product performance and up-time across all locations.
• Provide regular reporting on system performance and maintenance requirements.
• Build solid relationships with customers, gathering feedback and priorities.
• Support the installation and technical support of products and systems.
• Monitor product performance and uptime, ensuring systems run reliably.
• Proactively engage with customers to understand issues and support resolutions.
• Collaborate with Production to support and improve the build, test, and commissioning of products.
• Contribute to the ongoing development of the Technical Support function.

Benefits

• Salary range: $99,000 – $165,000 base salary, depending on experience, skills, and location
• Full US benefits package
• 20 days leave
• Travel and accommodation support for initial training period at UK headquarters

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level