Field Services Engineer (m/f/d)

Greencells Group

18h•Onsite

About The Position

Ensure that photovoltaic power plants consistently meet the agreed service and operational performance targets in line with defined SLAs. Review service reports and related documentation in a timely manner and share them with relevant stakeholders. Ensure adherence to maintenance schedules in coordination with the Team Leader Field Services and subcontractors. Monitor critical accounts and ensure prompt and effective resolution of technical issues. Coordinate daily operational activities and oversee the resolution of outstanding site-related issues. Work closely with subcontractors and internal teams to resolve escalated customer issues. Perform electrical testing (e.g. insulation resistance, continuity, IR testing) and complete associated certification documentation. Carry out replacement of inverters, isolators, panels, and other faulty components as required. Maintain accurate records using field service applications or CRM systems, including reports, photos, and test results. Liaise with O&M coordinators to report issues, request spare parts, and schedule follow-up activities. Ensure all work is carried out in accordance with health & safety regulations, risk assessments, and industry standards. Deliver a high level of customer service while working across residential, commercial, and industrial sites. Support upgrades, retrofits, and implementation of monitoring and smart systems. Assist with root cause analysis to identify and resolve plant performance issues. Ensure all required documentation (LV/HV RAMS, LOTO procedures) is in place, verified, and shared with relevant stakeholders. Support the resolution of escalated customer concerns, including technical and commercial queries. Provide support to control and monitoring room operations where required. Prepare quotations for additional technical services. Select, coordinate, and monitor subcontractors, acting as a key interface between subcontractors, clients, and third parties. Support EPC handover processes and ensure smooth transition into operations. Ensure compliance with UK standards, regulations, and legislation. Monitor, report, and contribute to the continuous improvement of KPIs. Maintain flexibility and willingness to travel to project sites as required.

Requirements

Completed technical education or relevant field experience in electrical, mechanical, or renewable energy disciplines
Ability to read and interpret technical documentation, including single-line diagrams (SLDs), installation specifications, and test reports
Basic understanding of IT systems, networks, and data communication
Strong hands-on technical skills and a proactive, solution-oriented mindset
Good organizational skills with the ability to manage multiple tasks and priorities
Strong communication skills and customer-oriented approach
Clean UK driving license required

Nice To Haves

Relevant certifications such as 18th Edition, ECS/CSCS card, First Aid, IPAF, or SSSTS are advantageous
Experience working with plant controllers (PPC), SCADA systems, reactive power systems, or hybrid PV/BESS systems is a plus
Knowledge of CCTV and security system architecture is advantageous
AP / SAP qualifications and experience with various inverter and transformer manufacturers are considered a strong advantage

Responsibilities

Ensure that photovoltaic power plants consistently meet the agreed service and operational performance targets in line with defined SLAs
Review service reports and related documentation in a timely manner and share them with relevant stakeholders
Ensure adherence to maintenance schedules in coordination with the Team Leader Field Services and subcontractors
Monitor critical accounts and ensure prompt and effective resolution of technical issues
Coordinate daily operational activities and oversee the resolution of outstanding site-related issues
Work closely with subcontractors and internal teams to resolve escalated customer issues
Perform electrical testing (e.g. insulation resistance, continuity, IR testing) and complete associated certification documentation
Carry out replacement of inverters, isolators, panels, and other faulty components as required
Maintain accurate records using field service applications or CRM systems, including reports, photos, and test results
Liaise with O&M coordinators to report issues, request spare parts, and schedule follow-up activities
Ensure all work is carried out in accordance with health & safety regulations, risk assessments, and industry standards
Deliver a high level of customer service while working across residential, commercial, and industrial sites
Support upgrades, retrofits, and implementation of monitoring and smart systems
Assist with root cause analysis to identify and resolve plant performance issues
Ensure all required documentation (LV/HV RAMS, LOTO procedures) is in place, verified, and shared with relevant stakeholders
Support the resolution of escalated customer concerns, including technical and commercial queries
Provide support to control and monitoring room operations where required
Prepare quotations for additional technical services
Select, coordinate, and monitor subcontractors, acting as a key interface between subcontractors, clients, and third parties
Support EPC handover processes and ensure smooth transition into operations
Ensure compliance with UK standards, regulations, and legislation
Monitor, report, and contribute to the continuous improvement of KPIs
Maintain flexibility and willingness to travel to project sites as required