Field Services Engineer

ECI • New York, NY

88d

About The Position

The Field Services Engineer delivers technical support, advice, and service to Eze Castle clients, maintaining high standards of customer service, efficiency, knowledge, and integrity. The role includes responding to daily support incidents; troubleshooting desktop and light server issues; installing and upgrading hardware and software; and performing relocations. The engineer works with high-profile financial-industry clients both onsite and through remote resources, requiring professional communication and presentation. The position may involve a long-term engagement with a single client.

Requirements

• A college diploma or university degree in Computer Science or a related field, or equivalent experience.
• 1–3 years of end-user support experience.
• Exceptional written and oral communication skills.
• Strong interpersonal skills focused on rapport-building, listening, and questioning.
• Willingness to learn.
• Self-motivation and ability to work in a fast-paced team environment.
• Attention to detail and analytical and problem-solving abilities.
• Effective time management.
• Experience deploying home networks, including cable/DSL/FIOS modems, firewalls, and hardware and software VPN clients.
• Basic understanding of TCP/IP, LAN/WAN, DHCP, DNS, routing, switching, and firewalls.
• Ability to reinstall and troubleshoot operating systems and applications.
• Experience with Microsoft Windows 7/8/10 and Microsoft Office 2010–2019.
• Ability to configure and troubleshoot Android/iOS devices, potentially integrating them with MDM solutions.
• Basic experience with public cloud technologies, especially Office 365.
• Familiarity with cybersecurity concepts including multi-factor authentication, antimalware, software firewalls, and web filtering.
• Experience troubleshooting desktop, laptop, printer, and mobile-device hardware.
• Ability to work independently with moderate supervision and respond flexibly to multiple work pressures.
• Ability to work in a moderately noisy environment.
• Ability to sit for extended periods, operate a keyboard, mouse, and power tools, handle computer components, and lift and transport moderately heavy objects such as computers and peripherals.

Nice To Haves

• Financial-industry experience, including hedge funds, private equity, or funds of funds.
• Experience with managed service providers.
• Experience with market-data vendors such as Bloomberg, Reuters, or FactSet.
• Experience with Microsoft Server 2008 R2–2016.
• Basic knowledge of email and spam troubleshooting.
• Understanding of IaaS, VDI, and backup technologies.
• Experience with virtualization software such as VMware vSphere or Hyper-V.
• Experience administering Active Directory users and Exchange mailboxes.
• Technical certifications.
• Basic understanding of desktop imaging platforms.

Responsibilities

• Deliver technical service, advice, and support to clients.
• Respond to daily support incidents.
• Troubleshoot desktop and light server issues.
• Install and upgrade hardware and software, and support relocations.
• Work with clients onsite and through remote resources.
• Perform system patching and maintenance.
• Manage internal tasks and coordinate with external vendors.
• Travel for business and work beyond normal business hours when necessary.

Benefits

• Competitive compensation package
• Opportunities for personal and professional growth through a promote-from-within culture
• Work with an international team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree