Field Services Engineer II
About The Position
The Field Service Engineer II will independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions. This role involves regular communication with director-level nursing and pharmacy staff to tackle problems of advanced scope. The Field Service Engineer II will also provide coaching and mentoring as needed. Shared responsibilities include thoroughly documenting all service events according to Omnicell's policies and procedures, meeting company guidelines for response time and service levels, escalating product bugs, malfunctions, and design issues through support channels, participating in various staff meetings, maintaining service quality and customer satisfaction, and managing parts inventory and the return materials process. The role requires the ability to lift 50 lbs. to approximately 5 ft. high, availability 24 hours a day, Monday through Friday, and for weekend on-call rotations. Frequent local travel in the primary area is expected, with backup support in adjacent areas as needed. The individual must provide a work area at home and space for trunk stock inventory. A valid driver's license with an acceptable driving record, meeting Omnicell's insurance coverage requirements, and having their own vehicle in acceptable working condition are necessary.
Requirements
- Coursework in Network Engineering, Robotics, or Electronics.
- Experience working in a hospital environment.
- Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
- Knowledge of FDA regulations for medical devices and Quality Management Systems.
- Must be able to lift 50 lbs. to approximately 5 ft. high.
- Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.
- Frequent local travel in the primary area.
- Backup support in adjacent areas as needed.
- Provide work area at home and space for trunk stock inventory.
- Must have a valid driver's license with an acceptable driving record.
- Must meet Omnicell's insurance coverage requirements.
- Must have their own vehicle in acceptable working condition.
Nice To Haves
- Learn pharmacy and nursing workflows and understand how medication management systems significantly drive efficiency and reduce wasteful spending.
- Opportunities for advancement and learning specialized automated or robotic products.
Responsibilities
- Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.
- Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.
- Provide coaching and mentoring as needed.
- Thoroughly document all service events according to Omnicell's policies and procedures.
- Meet company guidelines for response time and service levels.
- Escalate product bugs, malfunctions, and design issues through support channels.
- Participate in various staff meetings.
- Maintain service quality and customer satisfaction.
- Manage parts inventory and return materials process.
Benefits
- Opportunities for advancement and learning specialized automated or robotic products.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
