Field Services Engineer I or II

Omnicell•Los Angeles, CA

5d•$32 - $46•Remote

About The Position

At Omnicell, we’re transforming the future of healthcare through intelligent automation that improves medication management, reduces costs, and enhances patient outcomes. As a Field Service Engineer (FSE) I or II, you will play a critical, hands-on role in ensuring our advanced pharmacy and supply automation systems operate reliably in real-world healthcare environments. This is more than a technical support role—it’s an opportunity to directly impact patient care by keeping life-saving systems running. You’ll partner with healthcare professionals, solve complex technical challenges, and grow your expertise in cutting-edge medical technology, automation, and robotics.

Requirements

Coursework or training in Network Engineering, Electronics, Robotics, or related field
Experience working in a hospital or healthcare environment
Strong problem-solving skills with the ability to diagnose technical issues
Effective communication skills with technical and non-technical stakeholders
Valid driver’s license and ability to meet insurance requirements
Ability to lift up to 50 lbs (to approximately 5 ft. high)
Availability for on-call rotation, including nights and weekends
Frequent local travel within the assigned territory; occasional support in adjacent areas
Maintain a home-based workspace and inventory storage (trunk stock)
Valid driver’s license with acceptable driving record
Must meet Omnicell insurance coverage requirements
Reliable personal vehicle in good working condition

Nice To Haves

Bachelor’s degree in Engineering, Technology, or related discipline (or equivalent experience) (FSE I)
Experience troubleshooting electronic, mechanical, or computer-based systems (FSE I)
Bachelor’s degree + 1+ year of relevant experience (FSE II)
Associate degree/trade certification/military training + 4+ years of experience (FSE II)
7+ years equivalent hands-on experience (FSE II)
Knowledge of FDA regulations, medical device standards, and Quality Management Systems (FSE II)
Proven ability to work independently on complex technical issues (FSE II)

Responsibilities

Diagnose and resolve electro-mechanical, automation, and system issues onsite to restore functionality quickly and effectively.
Execute scheduled maintenance to optimize system performance and minimize downtime.
Build strong relationships with nursing, pharmacy, and healthcare leaders through clear communication and responsiveness.
Accurately document all service activities, including repairs, escalations, and follow-ups in accordance with company policies.
Meet or exceed service-level agreements (SLAs), response times, and customer satisfaction standards.
Identify product issues, bugs, or design challenges and escalate through appropriate technical support channels.
Maintain trunk stock, manage parts inventory, and ensure timely return of materials.
Partner with internal teams to improve service delivery, product performance, and customer experience.
Perform moderate-complexity troubleshooting and maintenance with guidance as needed (FSE I).
Support healthcare staff at the manager level (FSE I).
Develop foundational expertise in Omnicell systems and healthcare workflows (FSE I).
Independently perform advanced troubleshooting and system repairs (FSE II).
Engage with director-level stakeholders to resolve complex issues (FSE II).
Provide coaching, mentoring, and technical guidance to junior team members (FSE II).